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Barbara Coleman
Customer Service Representative
Kansas City,MO
Summary
Greetings, I recently retired from Synchrony, and am seeking a PT/FT as a Remote CSR. With more than 50 years in the Administrative/ Customer Service work arena, I would like to continue to work in the field I am best at.
Overview
50
50
years of professional experience
Work History
Customer Service Representative
Synchrony Financial, GE Capital
Kansas City, MO
04.2015 - 03.2026
- Communicate with customers via phone ( 50- 100 call per day), email and chat, with effective Relationship Building skills, demonstrates ability for building and maintaining rapport with client and customers
- Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
- Professional Phone etiquette and ability to work with a Team. Able to work in a shifting schedule, work in a hybrid set-up.
- Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
- Resolve credit inquiries on new accounts; provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customers’ needs
- Data entry in various platforms
- Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
- Comply with overall call quality standards;
- Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.
- Learned the ability and willingness to recognize, deliver on card service sales opportunities
- 2.5 years on site- 2020 returned after double transplant – worked remotely due to Covid
Customer Service Representative
UPS
Overland Park, KS
11.2014 - 02.2015
- My Duties include maintaining ongoing relationships, providing support and resolving problems for customers
- Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads
- Distributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and auditing documents
- Answering customers calls, ranging from 50-100 calls per day, tracking packages, filing claims when necessary
- Data entry
- Speaking with supervisors/managers regarding discrepancies.
- Follow up on various cases to close.
Administrative Assistant
Israel Manor Inc/IBC Child Development Center
Washington, DC
05.2013 - 10.2014
- Used MS Project to organize and develop lesson plans for teachers and do follow ups according to timelines set.
- Notified teachers and supervisors when task are due.
- Used project management to monitor teachers’ activities and post-performance reviews
- Assisted with preparing Board of Director materials for both Israel Manor, Inc. and IMI Senior Residence Inc.
- Responsible for copying, typing, filing and other administrative task as needed by the Director of the Child Development Center and Chairman of the Board for IMI Inc.
- Became familiar with OSSE, NAEYC, TANF and the voucher program regarding policy and procedures.
- Created new enrollment packets, forms and organized files to assist the new Director.
- Performed troubleshooting of computer malfunctions, installed software, connected and troubleshoot printers.
- Performed various administrative duties as needed
- Developed people skills and customer services qualities needed to deal with parents of infants and pre-K children.
Receptionist/Administrative Assistant
National Recruiters
Silver Spring, MD
02.1999 - 01.2013
- Answered main switchboard for 2 Department Health Organizations;
- Directed calls, disseminate information, create photo ID for staff and new hires
- Sorted and delivered incoming mail.
- Ordered supplies for staff and client housing sites.
- Used MS Project to monitor calls. Updated phone list and site directory.
- Notified President and Executives of phone calls and meetings via outlook and task manager.
- Maintained conference calendars and conference room schedules.
- Responsible for daily upkeep of front desk and any other task placed before me.
- Contract for Non-profit organization
- NR
Legal Secretary/Consultant
John Fedders, Esq
Washington, DC
11.2010 - 01.2012
- Responsible for the direct verbal dictation and transcription of legal documents and notes from attorney and clients;
- Maintained files, accounting and depositing checks, as well as attorney time and client billing, using PC Law;
- Used MS Office Professional, Lexis-Nexis/PC Law, Outlook and Travel;
- NR
Legal Support
Fannie Mae
Washington, DC
10.2007 - 10.2010
- Assisted Vice President, Associate General Counsel and Paralegal staff with their weekly schedules, expenses and other tasks outside of my job description, such as meetings, conferences;
- Typed, edited and revised correspondence;
- Prepared and updated tracking functions for departmental projects and maintained filing system(s);
- Copied and filed reports and sensitive documents. Prepared presentation materials for meetings;
- Coordinated outgoing faxes, mails and courier deliveries, checked requests and expense reports for management approval and forwarded them to appropriate department for processing;
- Coordinated travel arrangements as directed, and reconciled corporate accounts on any delinquencies;
- Counsel Designation Request, Opinions, Case Track (super user), Filesite (super user), prepare matter folder, any documentation relating to a specific matter for historical references. Provide technical support to all levels of staff, perform troubleshooting of printers, spreadsheets and other MS office issues as needed;
- Developed centralized process for ordering supplies and distributing supplies. Monitor budget limits and ensure supply expenses remain within budget;
- Worked closely with our students to develop a working relationship under Fannie Mae guidelines and office etiquette
- Provided one-on-one training on basic office skills and computer software use such MS Word, Excel, Outlook and PowerPoint.
- Worked with my peers to procure badges for Students;
- Organized and managed move from 7700 Wisconsin Avenue, Bethesda, Maryland to 4250 Connecticut Avenue NW
- Responsible for cataloging the eleventh, eighth and second floor file rooms, and 2 other storage closets. Packed and salvaged any items necessary for future use;
- Participated in several Habitat for Humanity events in 2008 - 2009, Daffodil House renovations, Help the Homeless - badge and bag Point of Contact, Legal Initiative Forum, Help the Homeless Book Drive Team Captain, Walk for Wellness - Admin- Team Captain, Professional Admin Committee, Team Building Committee and Pro Bono Committee;
- Assisted with Board Meeting packages – Quality Control, compiled binders for Board Meetings. This experience allowed me to learn more about our Board of Directors and their expectations and to meet other staff in all buildings.
- NR
Program Support
Office of the Chief Medical Examiner
07.2006 - 10.2007
Consultant/Recruiter/Executive Assistant
Various Temp Agencies - National Recruiters, PAJ, Selective Staffing, Kelly Temps, Temps Inc.
01.2002 - 07.2006
Sr. Executive Assistant
HMS Host
02.2000 - 12.2002
Executive Assistant, Policy and Regulations
Blue Cross and Blue Shield
Washington, DC
07.1997 - 02.2002
- Typed, edited and revised correspondence.
- Prepared and updated tracking functions for departmental projects and maintained filing system(s).
- Copied and filed reports and sensitive documents. Prepare presentation materials for meetings.
- Coordinated outgoing faxes, mail and courier deliveries, check requests and expense reports for management approval and forwarded them to appropriate department for processing.
- Maintained time and attendance records for Headquarters and tracked bi-weekly timesheets for accuracy.
- Coordinated travel arrangements as directed and reconciled corporate accounts on any delinquencies. Notified Office Administrator of office equipment problems or necessary repairs.
- Assisted VP, Director and staff with their weekly schedules, expenses and other tasks outside of my job description, such as meetings
- Developed centralized process for ordering supplies and distributing supplies. Monitor budget limits;
- Utilized various travel software, prepare domestic and international travel and expense reports, process changes and Requests for Travel Orders for Federal/Local governments and private sector.
- Experienced in PeopleSoft, Remedy, provided training for inquiring users relating to the HR and Financial Departments;
- Prepared monthly statistical reports from collection and tabulation of data from MS ACCESS
- NR
Education
GED -
University of the District of Columbia
Washington, DC06-2008
Skills
- Missouri Notary - 5 years, Customer Service Representative – 20 years, Remote CSR – 5 years, Legal Secretary - 15 years, Executive Assistant – 10 years, Administrative Assistant – 25 years and Receptionist - 5 years
- Proficient - Software Skills – Provide training for the following software applications to other staff: MS Windows XP File site, Concur, SharePoint, Documentum Professional, MS Office Suites: (MS Outlook, Word, PowerPoint, Publishers, Access, Excel); ADP Accounting Software, Help Desk Administrator for monitoring and password updates; HTML Web Development, People Soft, Photoshop, Internet Researcher, Visio, WordPerfect 6, MS Project, Database: (Remedy, Domas, including Database Development skill level) Recruitment software: CATS, Brightmove and Brass Ring Software Development and programming and Advanced MS Office Suites with emphasis on MS Excel Lexis Nexus, Thomas Legislative Research – Library of Congress research tool
Timeline
Customer Service Representative
Synchrony Financial, GE Capital
04.2015 - 03.2026
Customer Service Representative
UPS
11.2014 - 02.2015
Administrative Assistant
Israel Manor Inc/IBC Child Development Center
05.2013 - 10.2014
Legal Secretary/Consultant
John Fedders, Esq
11.2010 - 01.2012
Legal Support
Fannie Mae
10.2007 - 10.2010
Program Support
Office of the Chief Medical Examiner
07.2006 - 10.2007
Consultant/Recruiter/Executive Assistant
Various Temp Agencies - National Recruiters, PAJ, Selective Staffing, Kelly Temps, Temps Inc.
01.2002 - 07.2006
Sr. Executive Assistant
HMS Host
02.2000 - 12.2002
Receptionist/Administrative Assistant
National Recruiters
02.1999 - 01.2013
Executive Assistant, Policy and Regulations
Blue Cross and Blue Shield
07.1997 - 02.2002
GED -
University of the District of Columbia
Work Preference
Desired Job Title
Administrative AssistantReceptionist/Administrative AssistantCustomer Service RepresentativeNotary Signing AgentNotary PublicWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteImportant To Me
Flexible work hoursWork from home optionWork-life balanceCertification
- Notary Training - 2010 Current commission expires 1/30