Gabriela Garcia
Houston
Summary
Motivated and tech-savvy customer service professional with a passion for helping others and a strong foundation in mobile device support, networking concepts, and troubleshooting. Currently earning a BAS in Cybersecurity (graduating 2027) and preparing for the CompTIA Network+ certification (expected October 2025). Experienced in a high-volume retail tech environment at Verizon, where I consistently exceeded sales targets while providing tailored technical support. Bilingual in English and Spanish, with a drive to transition into IT and cybersecurity by gaining hands-on experience in technical support or help desk roles.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Verizon
09.2024 - Current
- Assisted hundreds of customers with troubleshooting device and network issues, including connectivity drops, SIM errors, and account access.
- Performed data transfers, phone and tablet setups, password resets, app configuration, and multi-device syncing.
- Delivered personalized tech and wireless solutions in a highly competitive, commission-driven environment, consistently meeting and exceeding sales and service targets.
- Navigated complex billing issues, account changes, and network escalations while maintaining a high customer satisfaction rating.
Seasonal Bookstore Associate
Follett Bookstore
07.2024 - 08.2024
- Assisted customers with locating books and other materials in store.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Maintained well-stocked inventory of books, magazines and merchandise for customer needs.
Bilingual Medical Receptionist
Advanced Pain Management Clinic
05.2021 - 01.2022
- Operated and maintained office technology daily, including printers, scanners, fax machines, multi-line phones, and scheduling software.
- Troubleshot basic technical issues with computers, printers, and other office devices to minimize downtime and maintain workflow.
- Managed confidential patient records using electronic health systems, ensuring data accuracy and HIPAA compliance.
- Scheduled appointments, handled patient check-in/check-out, and updated electronic charts in real-time using practice management software
Education
Bachelor of Science - Cybersecurity
Waldorf University
Forest City, IA05-2027
Associate of Arts - Multidisciplinary Studies
Houston Community College
Houston, TX12-2023
High School Diploma -
Our Redeemer Lutheran North
Houston05-2018
Skills
- Customer service
- Teamwork and collaboration
- Up-selling strategies
- Mobile device support
- Email configuration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Verizon
09.2024 - Current
Seasonal Bookstore Associate
Follett Bookstore
07.2024 - 08.2024
Bilingual Medical Receptionist
Advanced Pain Management Clinic
05.2021 - 01.2022
Bachelor of Science - Cybersecurity
Waldorf University
Associate of Arts - Multidisciplinary Studies
Houston Community College
High School Diploma -
Our Redeemer Lutheran North
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