Gabriela Garcia
El Paso,TX
Summary
Bilingual professional with 10+ years of experience in insurance, claims, and healthcare finance. Skilled in client financial counseling, claims resolution, and policy sales with a track record of exceeding performance goals. Adept at explaining insurance coverage, negotiating payment plans, and managing front office operations. Licensed in Property & Casualty Insurance; fluent in English and Spanish.
Overview
16
16
years of professional experience
Work History
Financial Consultant
Conceive Fertility Center
Dallas, TX
01.2024 - Current
- Counsel patients on insurance coverage, costs, and payment options for fertility treatments.
- Create cost estimates and negotiate payment plans; assist patients with grants and funding.
- Ensure compliance with financial and confidentiality regulations.
Claims Specialist
CCM Finance
Richardson, TX
01.2021 - 01.2024
- Processed auto insurance claims end-to-end, coordinating with insurers and body shops.
- Managed total loss claims, issued settlement checks, and ensured timely resolution.
- Investigated fraudulent claims to protect company assets.
Insurance Sales Specialist
AAA Insurance
Coppell, TX
01.2019 - 01.2021
- Sold auto, renters, and homeowners policies, consistently meeting/exceeding sales goals.
- Managed renewals and policy changes, driving long-term client retention.
Branch Manager
Baja Insurance
Dallas, TX
01.2019 - 01.2019
- Supervised a 5-person team, increasing branch sales and productivity.
- Oversaw compliance with underwriting and guided staff on closing strategies.
Quote & Bind Representative
State Farm
Richardson, TX
01.2010 - 01.2019
- Provided accurate quotes and bound policies across auto, renters, and homeowners.
- Recognized as a top performer; helped launch new Dallas sales office in 2013.
Education
Administrative Assistant Program -
International Business College
High School Diploma - undefined
Riverside High School
Skills
- Languages: English & Spanish
- License: Active Property & Casualty Insurance
- Technical: Microsoft Office Suite, internet research
- Core Skills: Claims resolution, financial counseling, client relations, insurance sales, policy management
Timeline
Financial Consultant
Conceive Fertility Center
01.2024 - Current
Claims Specialist
CCM Finance
01.2021 - 01.2024
Insurance Sales Specialist
AAA Insurance
01.2019 - 01.2021
Branch Manager
Baja Insurance
01.2019 - 01.2019
Quote & Bind Representative
State Farm
01.2010 - 01.2019
High School Diploma - undefined
Riverside High School
Administrative Assistant Program -
International Business College