Gabriela Garza
Victorville,CA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
3
3
years of professional experience
Work History
Appliance Sales Associate
The Home Depot Inc
Victorville
11.2023 - Current
- Greeted customers and provided assistance in selecting appliances.
- Demonstrated product features, answered customer inquiries, and addressed complaints.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Created weekly sales reports to track progress against goals.
- Developed relationships with customers by providing personalized advice on appliance selection based on their needs.
Paint Department Associate
The Home Depot Inc
Victorville
12.2022 - Current
- Assisted customers with selecting the right paint, supplies and tools for their projects.
- Stocked shelves, racks and displays with paint products according to store standards.
- Organized storage areas in order to maintain an efficient work environment.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
Service Desk Representative
The Home Depot Inc
Victorville, CA
06.2021 - Current
- Maintained a high degree of customer service for all support queries and adhere to all service management principles.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Reviewed and processed customer returns in accordance with company policies.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
High School Diploma -
Options For Youth-Victorville Charter High School
Pasadena, CA04-2018
Skills
- Diplomatic Communication
- Computer Skills
- Analytical Thinking
- Dependable and Responsible
- Organization and Time Management
Timeline
Appliance Sales Associate
The Home Depot Inc
11.2023 - Current
Paint Department Associate
The Home Depot Inc
12.2022 - Current
Service Desk Representative
The Home Depot Inc
06.2021 - Current
High School Diploma -
Options For Youth-Victorville Charter High School
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