Giannie Sinclair
Orlando,FL
Summary
Proven track record in enhancing customer satisfaction and reducing waste, as demonstrated at Publix. Skilled in cleanliness and sanitation, with a strong work ethic and exceptional customer service abilities. Excelled in high-pressure environments, significantly improving client relationships and operational efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Deli Clerk
Publix
08.2021 - Current
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Customer Service Call Center Representative
Walgreens
03.2018 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Patient Care Assistant
Orange Technical College
Orlando, FL02.2022
Maynard Evans High School
Orlando, FL05.2018
Skills
- Customer Service
- Cleanliness and sanitation
- Honesty and Integrity
- Strong Work Ethic
- Equipment safety
- Hospitality service expertise
- Food safety knowledge
Timeline
Deli Clerk
Publix
08.2021 - Current
Customer Service Call Center Representative
Walgreens
03.2018 - 09.2022
Patient Care Assistant
Orange Technical College
Maynard Evans High School
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