Gabriela Guerrero
Los Angeles,CA
Summary
A compassionate and knowledgeable individual with experience in the human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Graduate Clinician
Alma Family Services
08.2023 - 01.2024
- Devised safe and effective treatment plans focused on individual needs and conditions to outline goals for recovery.
- Documented evaluations, treatment plan information and progress notes to maintain updated client records.
- Supported patients with targeted recommendations for coping with difficult major life changes such as unemployment, grief or divorce.
- Diagnosed emotional and mental health disorders such as depression, Generalized Anxiety Disorder (GAD), Obsessive-Compulsive Disorder (OCD) and Post-Traumatic Stress Disorder (PTSD).
HOME VISITOR
Children's Institute Incorporation Mid-Wilshire
01.2017 - 08.2023
- Collaborated with parents to develop and implement individualized program plans in accordance with the individual needs of each child, his/her interests, abilities, disabilities, individual style, and pace of learning; develops monthly goals and objectives
- Developed and maintained appropriate case notes and records and prepared periodic reports as required
- Assessed family needs, interests, and strengths and assist in developing goals that lead to self-sufficiency
- Provided resources and referrals to community support as appropriate
- Developed, maintained, and used working knowledge of ethnic and cultural differences, practices, and values of client families in order to better understand their needs and provide appropriate services
- Planned for continuity of care by continuing services using integrated service models
- Communicated with clients to assess mental health needs and develop individualized treatment plans
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Government Relations and Advocacy Intern
Children's Institute Inc. Cii
01.2023 - 05.2023
- Researched complex issues across multiple databases and worked with support resources to resolve issues
- Remained current on communicated changes in processes, policies, and guidelines
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications
- Participated in Senate Bill Support letters
- Provided public comment for Senate Bills
- Presented to stakeholders and communities on relevant senate bills and advocacy measures.
Volunteer Liaison Intern
Children's Institute Inc. Cii
09.2022 - 12.2022
- Networked with local organizations, leaders, and consumers, establishing new and lasting partnerships and relationships
- Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services
- Developed presentations and media to promote community resources, volunteer opportunities, and other local events
- Surveyed local program participants on a monthly basis to ascertain problematic areas requiring improvement
- Distributed monthly community newsletters to convey important news and events to local families and leaders
- Contacted clients in person, by phone, or in writing to ascertain compliance with required or recommended actions.
LIFTLA COACH SOLUTIONS BASED THERAPY
LIFTLA
09.2021 - 05.2022
- Created and implemented innovative strategies to engage clients in their coaching journey
- Encouraged clients to find creative solutions to problems and maintain motivation
- Developed and delivered effective and engaging coaching sessions to improve performance
- Provided guidance to clients in overcoming challenges and identifying opportunities
- Facilitated group coaching sessions and provided individual coaching support
- Assisted clients in setting and achieving personal and professional goals
- Educated families and patients on proper body mechanics and self-care practices to improve long-term outcomes
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties
- Completed 6 calls per day and 22 contacts per month with clients.
PROGRAM ASSISTANT
Pathways
01.2016 - 01.2017
- Provide excellent customer services to parents and providers on a daily basis
- Provide comprehensive and administrative support to management and colleagues
- Support client walk-ins, and client phone calls, 15-20+ on a daily basis
- Provide clients with detailed instructions on invoice procedures and accurate completion
- Provide support to providers on how to manage and utilize their online provider portals
- Calculate documents in order for childcare providers to receive monetary reimbursement
- Identified communication channels to set a roadmap to distribute information
- Directed automation of office procedures such as correspondence management, recordkeeping, and online communications.
PARENTING CLASS COUNSELOR
East Los Angeles Pregnancy Center
01.2012 - 01.2016
- Assisted clients with services such as employment opportunity information, housing counseling, legal aid, debt counseling
- Attended organization fundraisers and galas in order to promote services
- Assisted coordinator and parenting instructors during parenting trainings such as proper breastfeeding techniques, nutritional options for children, and educational activities for children
- Utilized a trauma-informed approach to promote healing and empowerment for clients
- Developed and implemented comprehensive case management plans to address client needs and goals
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources
- Developed and implemented safety plans for clients at risk of harm to provide protection
- Provided education on health and nutrition for patients to maintain healthy habits and well-being
- Conducted professional assessment of family needs and provided family therapy as clinically determined
- Managed over 50 customer calls per day.
PROGRAM ASSISTANT COORDINATOR
LAUSD LA's Best after School
01.2009 - 01.2016
- Managed a classroom with a ratio of 20 students
- Tutor children individually and in small groups with homework completion and provided play therapy
- Assisted in language translation between teachers, parents, and administration in Spanish
- Assisted with afterschool activities such as art, sports, nutrition, team building, communication, and conflict resolution activities
- Helped coworkers and teachers in implementing lesson plans
- Contributed input during teacher conferences regarding students' progress
- Met with students to conduct individual assessments and determine academic and mental health needs
- Utilized formal and established testing protocols to evaluate the educational, emotional, and behavioral needs of students
- Collaborated with educators, school administrators, and external professionals in developing Individualized Education Plans (IEPs)
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Master of Arts - Social Work
California State University - Los Angeles
Los Angeles05.2023
Bachelor of Arts - Sociology
California State University Los Angeles
12.2015
Skills
- Fluent Proficient in Spanish, reading writing, Speaking, Translating
- Behavioral Skills Development
- Educational Strategies
- Safety and Risk Assessments
- Coping Techniques
- Case File Management
- Coordinate Service Referrals
- Enrollment Processing
- Community Health Care Worker Certified
- Microsoft Word, Excel, Outlook, PowerPoint
- Family and Child Assessments
- Family Recruitment
- Motivational Interviewing Certified
- Excellent People Skills
- Knowledge of Treatments
- Oral Communication
- Assessments
- Trauma-Informed Care
- Clinical Assessment
- Clinical Documentation
- Patient Advocacy
- Adaptability
- Organizational Skills
- Active Listening
- Time Management
- Evidence-Based Practice
- Empathy and Compassion
- Ethical Practice
- Treatment Adjustments
- Documentation Skills
- Team Collaboration
Certification
BBS ACSW Certification
BBS
BBS ACSW Registered
Languages
Spanish
Native or Bilingual
Timeline
Graduate Clinician
Alma Family Services
08.2023 - 01.2024
Government Relations and Advocacy Intern
Children's Institute Inc. Cii
01.2023 - 05.2023
Volunteer Liaison Intern
Children's Institute Inc. Cii
09.2022 - 12.2022
LIFTLA COACH SOLUTIONS BASED THERAPY
LIFTLA
09.2021 - 05.2022
HOME VISITOR
Children's Institute Incorporation Mid-Wilshire
01.2017 - 08.2023
PROGRAM ASSISTANT
Pathways
01.2016 - 01.2017
PARENTING CLASS COUNSELOR
East Los Angeles Pregnancy Center
01.2012 - 01.2016
PROGRAM ASSISTANT COORDINATOR
LAUSD LA's Best after School
01.2009 - 01.2016
Master of Arts - Social Work
California State University - Los Angeles
Bachelor of Arts - Sociology
California State University Los Angeles
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