Gabriela Guzman
San Leandro,CA
Summary
Dedicated Unit Director with extensive experience in ensuring safety and security while promoting learning and care. Demonstrates excellent people and problem-solving skills with a diligent and focused approach. Skilled in managing supplies, maintaining clean work areas, and monitoring safety concerns to protect both children and team members. Proficient in documenting incidents and injuries to uphold safety standards. Committed to fostering a safe and enriching environment for all age levels.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unit Director
Boys And Girls Club Of San Leandro
04.2023 - Current
- Improved student behavior and social skills through implementation of structured activities and positive reinforcement techniques.
- Collaborated with teachers to identify struggling students in need of additional support outside of school hours.
- Developed trusting relationships with both students and parents, fostering supportive and welcoming environment for all participants.
- Managed daily attendance records and communicated any concerns or updates to parents or guardians promptly.
- Assisted in supervision of outdoor playtime activities while ensuring safety protocols were followed at all times by both staff members and participants alike.
- Kept program in full compliance with established policies, legal requirements and student safety standards.
Youth Development Professional
Boys and Girls Club of San Leandro
07.2021 - 04.2023
- Create and execute lesson plans
- Establish and maintain relationships with youth, families and school day staff.
- Assist youth in developing problem-solving and communication skills to support stress management.
- Assist with educational needs through homework assistance.
- Supervise youth in engaging environment to promote security and safety for all ages.
- Demonstrate positive influence to children by modeling and actively listening.
Service Experience Representative
Nordstrom Rack
03.2019 - 05.2021
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate and Floor Captain
Macy's Bayfair
11.2016 - 05.2018
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Answered customer questions about sizing, accessories, and merchandise care.
- Trained new employees on customer service, money handling and organizing strategies.
- Helped customers locate products and checked store system for merchandise at other sites.
Waitress
Los Pericos Taqueria
02.2016 - 08.2016
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
San Leandro High School
San Leandro, CA06.2016
Skills
- Manager Support
- Active Listening
- Critical Thinking
- Safety Understanding
- Verbal and Written Communication
- Child Development
- Time Management
- Emergency Procedures
- Documentation skills
- Program Planning
- Behavior Modeling
- Parent Communication
- Behavior Management
- Multitasking
- Problem-Solving
- Shift Scheduling
Certification
- First Aid & CPR Certification
- Alameda County Instructional Assistant Paraeducator Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Unit Director
Boys And Girls Club Of San Leandro
04.2023 - Current
Youth Development Professional
Boys and Girls Club of San Leandro
07.2021 - 04.2023
Service Experience Representative
Nordstrom Rack
03.2019 - 05.2021
Sales Associate and Floor Captain
Macy's Bayfair
11.2016 - 05.2018
Waitress
Los Pericos Taqueria
02.2016 - 08.2016
High School Diploma -
San Leandro High School
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