Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Hernandez

San Antonio,TX

Summary

Skilled Pharmacy Technician and Customer Service Representative with a proven track record at Alorica and HEB Grocery Store, adapt in complaint resolution and CRM software. Excelled in enhancing customer satisfaction and streamlining pharmacy operations. Demonstrates strong money handling and active listening skills, significantly improving service delivery and operational efficiency.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Alorica
San Antonio, TX
01.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
  • Asked probing questions to determine service needs, and accurately input information into electronic systems.
  • Fielded customer complaints and inquiries, fast-tracking them for problem resolution.
  • Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.

Cashier

Doggett Freightliner
San Antonio, TX
10.2021 - 12.2022
  • Issued receipts, refunds, credits, or change due to customers.
  • I counted the money in the cash drawer at the beginning of my shift to ensure that the amounts were correct and to have sufficient change.
  • Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Performed other duties as assigned by management.
  • Delivered a high level of customer service to patrons using active listening and engagement skills.
  • Followed company security procedures for handling large sums of money.
  • Maintained the work area, and kept the cash drawer organized.

Cashier

HEB Grocery Store
San Antonio, TX
11.2008 - 05.2021
  • Operated cash register efficiently, accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers.
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products. Used suggestive selling techniques to promote add-on sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Pharmacy Technician

Central Market HEB
San Antonio, TX
05.2005 - 11.2008
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Restocked shelves with new supplies of medications as needed.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Answered telephones to respond to questions or requests.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Mixed pharmaceutical preparations according to written prescriptions

Education

High School Diploma -

Fox Technical High School
San Antonio, TX
05-1987

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • CRM software
  • Report generation
  • Money handling

Timeline

Customer Service Representative

Alorica
01.2023 - Current

Cashier

Doggett Freightliner
10.2021 - 12.2022

Cashier

HEB Grocery Store
11.2008 - 05.2021

Pharmacy Technician

Central Market HEB
05.2005 - 11.2008

High School Diploma -

Fox Technical High School

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Gabriela Hernandez