Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GABRIELA HERNANDEZ

Plano,TX

Summary

Adept at income tax preparation and client communication, I have excelled in roles across LG TAX SERVICES and other esteemed firms. My expertise in electronic notarization and dedication to fraud prevention have driven significant client satisfaction, showcasing my ability to blend technical proficiency with exceptional interpersonal skills.

Overview

6
6
years of professional experience

Work History

Tax Preparer

LG TAX SERVICES
PALMER, TX
11.2024 - Current
  • Reviewed prior year's returns for accuracy and completeness before submitting them.
  • Provided exceptional customer service, addressing client concerns and questions promptly.
  • Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
  • Produced work papers and lead sheets, tax projects and payment estimations.
  • Conducted client interviews to gather necessary documentation and information for tax preparation.
  • Assisted clients with IRS audits, including preparing documentation and representing clients in discussions with the IRS.
  • Created spreadsheets detailing income sources, deductions, credits, estimated payments.
  • Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.
  • Calculated quarterly estimated tax payments for self-employed clients and small businesses.
  • Assisted clients in responding to IRS notices of deficiency or audit findings.
  • Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare returns.
  • Filed electronically through approved software programs.

Leasing Assistant

Certified Apartments Staffing
Arlington, TX
01.2024 - Current
  • Assisted with the preparation and execution of lease documents for new tenants.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
  • Inspected vacant units prior to move-in to ensure they are ready for occupancy.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Contacted and followed up with tenants on renewal notices.
  • Answered phone calls from prospective tenants and provided information about available rental units.
  • Prepared monthly reports summarizing occupancy levels, rents received, renewal rates.
  • Organized and updated tenant files on a regular basis.
  • Coordinated maintenance services for existing tenants as needed.

Notary Public

GABRIELA HERNANDEZ
PLANO, TX
01.2024 - Current
  • Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
  • Verified customer signatures and identification documents.
  • Informed customers about fees charged for Notary services.
  • Advised clients on applicable laws related to notary services.
  • Verified identification of signee by looking through identification documents, licenses and passports.
  • Reviewed all signed documentation before submitting it to relevant authorities.
  • Scheduled appointments with customers in need of Notary services.
  • Checked customer ID documents for completeness and accuracy prior to notarizing them.
  • Reviewed documents and personal identifying paperwork or government-issued IDs for each person.

Front Desk Receptionist

Five Star Senior Living
Dallas, TX
02.2023 - 10.2023
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Coordinated maintenance requests for office equipment and facilities.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Updated and maintained office policies and procedures.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Gas Station Cashier

Happys Market
Garland
05.2019 - 01.2023
  • Answered customer inquiries regarding fuel prices, services offered, directions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Welcomed customers, offering assistance to help find store items.
  • Complied with inventory control procedures to ensure accurate record keeping.
  • Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Operated cash register and processed cash, credit card and check payments.
  • Stocked shelves with merchandise to ensure availability of products for customers.

Education

High School Diploma -

SISTEMA EDUCATIVO
CHIHUAHUA MEXICO
03-2013

Skills

  • Client communication
  • Data inputting
  • Prospect qualification
  • Resident assistance
  • Phone and email etiquette
  • Document preparation
  • Mobile notary services
  • Remote online notarization
  • Electronic notarization proficiency
  • Error-free notarizations
  • Fraud prevention
  • Bookkeeping
  • Tax advising
  • Income documentation
  • Tax reporting
  • Documentation filing
  • Direct IRS filing
  • Trust returns processing
  • Tax-related research
  • IRS communication
  • Tax consulting
  • Income tax preparation

Languages

Spanish
Full Professional
English
Professional

Timeline

Tax Preparer

LG TAX SERVICES
11.2024 - Current

Leasing Assistant

Certified Apartments Staffing
01.2024 - Current

Notary Public

GABRIELA HERNANDEZ
01.2024 - Current

Front Desk Receptionist

Five Star Senior Living
02.2023 - 10.2023

Gas Station Cashier

Happys Market
05.2019 - 01.2023

High School Diploma -

SISTEMA EDUCATIVO

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