Summary
Overview
Work History
Education
Skills
Timeline
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Gabriela Hernandez

Customer Service Representative
San Antonio,TX

Summary

Customer Service Representative bringing top-notch skills in oral communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Alorica
12.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Doggett Freightliner
10.2021 - 12.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Entered invoices into data base systems.
  • Learned how to deposit cash and checks into accounts and data base systems.

Education

Fox Technical High School
San Antonio, TX
1987

Skills

Data entry

Problem resolution

Call center experience

Customer service

Cash handling and management

Refunds and exchanges

Cash drawer balancing

Credit card processing

Timeline

Customer Service Representative

Alorica
12.2022 - Current

Cashier

Doggett Freightliner
10.2021 - 12.2022

Fox Technical High School

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Gabriela Hernandez Customer Service Representative