Gabriela Lamb
Austin
Summary
Bilingual professional with a degree in Languages and Tourism. Experienced in service coordination, sales, and customer relations, with strong skills in marketing, event planning, and client communication. Highly organized and adaptable, with a passion for cultural engagement and creating meaningful experiences. Excels at managing multiple projects, building community connections, and working collaboratively to achieve company goals. Detail-oriented, reliable, and committed to delivering effective results through strategic planning and clear communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales & Service Coordinator
Mckibbon Hospitality
02.2024 - 02.2025
- Conduct prospecting and research to identify potential clients and new business opportunities in SMERF segments.
- Engage with key decision-makers through outbound calls and emails to qualify leads
- Manage sales pipelines by tracking interactions and following up with prospects
- Collaborate cross-functionally with marketing, operations, and other teams to create sales strategies
- Utilize CRM systems (envision, cvent, zoominfo) to track leads and customer engagement
- Coordinated with teams including finance and operations, to ensure seamless service delivery and a high-quality client experience.
- Increased sales revenue up to 40% by implementing innovative strategies and fostering strong relationships with clients.
Guest Service Agent
Remington Hotels
04.2023 - 01.2024
- Mentioning the preparation of reports on guest satisfaction levels and other metrics to monitoring and improving guest experiences.
- Oversaw fast-paced front desk operations to handle high-pressure situations and managed busy environments effectively.
- Collected room deposits, fees, and payments.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
Teacher Leader
Temach School
07.2018 - 04.2019
- Created and implemented new educational year plan for High School in Tourism.
- Led and mentored educators, driving collaborative projects and workshops to enhance team performance and teacher excellence.
- Developed and implemented classroom routines to with the latest educational methodologies, technologies, and best practices.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Assistant
ALSW
01.2016 - 04.2017
- Worked closely with the management team, providing assistance in various tasks and projects.
- Organized and scheduled projects such as courses, private lessons, meetings.
- Reviewed and edited documents for translation, accuracy, grammar and clarity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Monitored supplies and materials to keep office well stocked.
Education
Degree in Language And Tourism - Tourism
Don Bosco University
Soyapango, El Salvador12.2018
Skills
- Analytical Skills
- Client Relationship Building
- Technical Skillset
- Teamwork and Collaboration
- Problem Solving
- Attention to Detail
- Database Management
- Adaptability and Eagerness to Learn
- Time Management & Organization
Certification
- Software Developer Tester, Yoll Academy - TX, 10/2023.
- GED, Project Management, University of Georgia - 07/ 2021.
- Digital Marketing and Social Media, Pace University - NY, 08/ 2021.
- Leadership Workshop, Pace University - NY, 04 2020.
- Consumer Psychology, Purchase Collage -NY, 10/ 2019.
Timeline
Sales & Service Coordinator
Mckibbon Hospitality
02.2024 - 02.2025
Guest Service Agent
Remington Hotels
04.2023 - 01.2024
Teacher Leader
Temach School
07.2018 - 04.2019
Assistant
ALSW
01.2016 - 04.2017
- Software Developer Tester, Yoll Academy - TX, 10/2023.
- GED, Project Management, University of Georgia - 07/ 2021.
- Digital Marketing and Social Media, Pace University - NY, 08/ 2021.
- Leadership Workshop, Pace University - NY, 04 2020.
- Consumer Psychology, Purchase Collage -NY, 10/ 2019.
Degree in Language And Tourism - Tourism
Don Bosco University
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