Maya Coleman

Dedicated customer service associate with 5 years of experience providing friendly, responsive, and reliable support. Possesses a sharp attention to detail and the ability to quickly identify customer needs and deliver tailored solutions. Thrives in a team-oriented setting and collaborates effectively to resolve issues.

• Sales & Service Coordinator, Sephora, 07/22, Present, Provide friendly and knowledgeable assistance to an average of 100 customers per shift across in-person, phone, and digital channels., Contributed to a 10% increase in department sales over the past fiscal year through proactive upselling and cross-selling., Consistently met or exceeded monthly performance targets for key metrics., Managed returns for customers and exceeded the target customer satisfaction rate of 90%., Restocked inventory and updated back-end systems to reduce error by 10%., Awarded Employee of the Month for consistently meeting beauty advisor sales goals.
• Optometric Technician, Vision Works, 04/21, 07/22, Provided optimal assistance to Optometrist by cleaning and preparing exam rooms, tools, and equipment., Prescreened patients during the preliminary screening and answered any questions or concerns regarding their vision or insurance coverage., Managed electronic health records and maintained accurate and up to date patient information., Introduced helpful new vision products to patients., Maintained a high level of patient retention and referrals.
• Sales Associate, Kohls, 01/20, 04/21, Resolved customer questions or issues with a compassionate and empathetic approach., Exceeded sales targets by 15% by maintaining a robust knowledge of the inventory and assessing customer needs., Assisted customers in locating products, making returns, and processing payments and gift cards., Assisted team members when necessary in handling cash registers, organizing inventory room, labelling products, unloading merchandise, and cleaning up.