Gabriela Lara
Carrollton
Summary
Accomplished Team Lead Sales Associate at Smart Start Inc, I leveraged strong leadership and sales supervision skills to enhance team performance and revenue. By fostering a culture of continuous improvement and collaboration, I significantly boosted sales and employee morale. My approach, blending excellent communication with effective conflict resolution, consistently exceeded employer expectations and drove substantial growth.
Overview
14
14
years of professional experience
Work History
Team Lead Sales Associate
Smart Start Inc
01.2018 - Current
- Managed conflict resolution within the team effectively, promoting open communication and positive collaboration among members.
- Monitored individual and team performance metrics, identifying areas for improvement and implementing corrective actions accordingly.
- Trained, coached, and mentored new sales associates for maximum performance.
- Conducted regular one on one meetings to review progress, address challenges, and set goals for continued growth.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Created a collaborative work environment that encouraged open communication, resulting in a more cohesive and effective sales team.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Boosted employee morale through recognition programs and fostering a supportive work environment.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
Warehouse Specialist
Geodis Logistics
05.2016 - 03.2017
- Verified amount of items received in orders and cross-checked with invoices.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Loaded and unloaded items from and to containers and or boxes
- Supported cross-functional teams during peak seasons or high-demand periods by providing additional labor and expertise where needed.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Reduced order processing time with the implementation of barcode scanning and electronic inventory tracking.
- Verified orders and coordinated to each team matet to assure quality standards were achieved.
Sales Agent
Afni Inc, Verizon
07.2013 - 02.2016
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Representative
Convergys
04.2011 - 07.2012
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Handled customer sensitive information when setting up accounts for new and current services.
- Handled high call volume calls
Education
High School Diploma -
Tucson High School
Tucson, AZ06-2010
Skills
- Strong leadership
- Team building
- Customer retention
- Closing techniques
- Sales supervision
- Time management
- Multitasking
- Excellent communication
- Self motivation
- Conflict resolution
- Professionalism
- Continuous improvement
- Sales reporting
- Sales training
- Processing payments
Languages
Spanish
Native or Bilingual
Timeline
Team Lead Sales Associate
Smart Start Inc
01.2018 - Current
Warehouse Specialist
Geodis Logistics
05.2016 - 03.2017
Sales Agent
Afni Inc, Verizon
07.2013 - 02.2016
Sales Representative
Convergys
04.2011 - 07.2012
High School Diploma -
Tucson High School
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