Gabriela Liberda
Burbank
Summary
At State Farm under Rich Rybka's leadership, I excelled in high-stress situations, enhancing customer loyalty through empathetic service and problem-solving. My ability to collaborate effectively and manage time efficiently led to notable improvements in customer satisfaction and repeat business. Skilled in customer service and teamwork, I consistently delivered tailored solutions and support. I am hardworking and love to help others.
Overview
1
1
year of professional experience
Work History
State Farm
Rich Rybka
12.2023 - 12.2024
- Effectively managed high-stress situations, maintaining professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Nursing Assistant
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
James Madison Online High School
5051 Peachtree Corners Cir Norcross, GA 3009207-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Work well under stress
- Time management
About me
17 year old student looking to get experience in a hospital setting. I am currently enrolled in the Basic Nursing Assistant Training program at Moraine Valley Community College. I plan to take my state board exam this December. I am looking to further my education and apply to a nursing program in 2025.
Languages
Polish
Native or Bilingual
English
Native or Bilingual
Timeline
State Farm
Rich Rybka
12.2023 - 12.2024
Nursing Assistant
Moraine Valley Community College
High School Diploma -
James Madison Online High School
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