Gabriela Lopez
Rocklin,CA
Summary
Entrepreneurial professional offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.
Overview
15
15
years of professional experience
Work History
CEO
Tactical Advanced Group Inc.
San Jose, CA
01.2019 - 10.2023
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Established policies and procedures that promoted an ethical work environment.
- Managed executive team members to ensure successful execution of projects in a timely manner.
CPR Instructor
CPR and More
Rocklin, CA
01.2019 - 03.2022
- Instructed students in proper CPR techniques, including chest compressions and rescue breathing.
- Demonstrated lifesaving skills such as the Heimlich maneuver and automated external defibrillator use.
- Developed instructional materials, including handouts and visual aids, to supplement classroom instruction.
- Conducted practice sessions with students to ensure comprehension of course content.
- Provided feedback on student progress throughout courses.
- Scheduled classes, coordinated instructor assignments, and managed program resources efficiently.
- Collaborated with other instructors to develop innovative strategies for teaching CPR skills.
- Set up classroom with CPR mannequins, materials and equipment to make space conducive to learning.
Telephone Customer Service Representative
Zazzle
Redwood, CA
09.2015 - 06.2016
- Provided customer service support to customers over the telephone.
- Answered customer inquiries and addressed customer complaints in a timely manner.
- Assisted customers with product selection, order placement, billing inquiries, and technical support issues.
- Collected customer feedback and relayed information to appropriate personnel.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Verified accuracy of customer accounts prior to making changes or updates.
- Consistently maintained high levels of professionalism when interacting with customers over the phone.
Manager in Charge
Fry's Electronics Inc.
San Jose, CA
04.2009 - 09.2014
- Collaborated with other departments to design and implement operational policies and procedures.
- Monitored employee job performance, providing feedback and guidance when necessary.
- Maintained outstanding customer service and deescalated any situations with aggressive customers.
- Developed and implemented strategies to manage staff productivity, workflow, and efficiency.
- Managed day-to-day operations including scheduling shifts, assigning tasks, resolving conflicts.
Education
High School Diploma -
Silver Creek High School
San Jose, CA06-2006
Skills
- Inspirational leadership
- Succession Planning
- Leadership and People Development
- Staff Management
- Teamwork and Collaboration
- Decision-Making
- Management Team Leadership
- Executive Leadership
Languages
Spanish
Professional
Timeline
CEO
Tactical Advanced Group Inc.
01.2019 - 10.2023
CPR Instructor
CPR and More
01.2019 - 03.2022
Telephone Customer Service Representative
Zazzle
09.2015 - 06.2016
Manager in Charge
Fry's Electronics Inc.
04.2009 - 09.2014
High School Diploma -
Silver Creek High School
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