Gabriela Lopez
Salem,OR
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Health Related Services
Care Oregon
Portland, Oregon
04.2026 - Current
- Assessed and processed requests for services, including rental assistance and health-related social support, ensuring member access to necessary resources.
- Managed high volume of inbound calls from CareOregon members, addressing health services and support needs.
- Provided compassionate customer service while addressing member inquiries and concerns.
- Clarified program requirements and outlined next steps to members, enhancing understanding and facilitating smoother service delivery.
- Assisted members with submitting necessary information and clarifying request details.
- Scheduled callbacks and follow-ups to gather additional information or support.
- Analyzed member accounts to identify missing documentation necessary for processing requests.
- Documented accurate call notes and interactions in member accounts following CareOregon standards.
Member Support Specialist
PacificSource
Eugene, Oregon
10.2020 - 12.2025
- Provided member support by resolving inquiries and issues efficiently, enhancing overall member satisfaction.
- Managed high call volumes while maintaining a professional demeanor and providing accurate information to each caller.
- Monitored incoming emails, chats, and voicemails from members seeking assistance.
- Assisted numerous customers daily by addressing their needs with a positive attitude.
- Responded to customer requests, offering excellent support and adapting to rapid change, responding positively to evolving member needs and expectations and positively to rapid change.
- Collaborated with cross-functional teams to enhance member experience and streamline Managed complex cases to ensure timely resolutions and maintained high satisfaction levels among members. high satisfaction levels.
- Maintained detailed records of all member interactions, ensuring accurate documentation for future reference or follow-up actions needed.
Receptionist
Cascade Cardiology
Salem, Oregon
04.2019 - 02.2020
- Greeted patients and visitors warmly upon arrival at the cardiology office.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed multi-line phone system to efficiently route calls to appropriate staff.
- Verified insurance information and collected patient data before appointments.
- Maintained organized filing system for medical records and patient information.
- Communicated with physicians and nursing staff to ensure seamless patient care delivery.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Radiologist Assistant
Salem Radiology Consultants
Salem, Oregon
05.2007 - 12.2016
- Recorded patient histories and gathered relevant information for radiologic assessments.
- Collaborated with healthcare teams to ensure timely patient care and accurate imaging results.
- Collaborated with other healthcare professionals in order to provide optimal care for patients.
- Maintained records of patient data, exam results, and reports for future reference.
- Communicated with patients to explain procedure and answer questions regarding imaging tests.
- Helped patients feel comfortable with procedures by explaining steps and answering questions.
- Performed administrative tasks to support the radiology department.
- Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Managed and organized medical records to ensure accurate patient information. Processing inbound and outbound calls and emails. Processing inbound and outbound images.
- Complied with HIPAA and company regulations to maintain patient confidentiality regarding patient health data and medical records.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Patient care coordination
- Service coordination
- Accurate documentation
- Issue resolution
- Call handling
- Program overview
- Customer management
- Cross functional coordination
- Teamwork and collaboration
- Bilingual Communication
- Relationship building
Certification
- Traditional Health Worker
- Community Health Worker
Timeline
Health Related Services
Care Oregon
04.2026 - Current
Member Support Specialist
PacificSource
10.2020 - 12.2025
Receptionist
Cascade Cardiology
04.2019 - 02.2020
Radiologist Assistant
Salem Radiology Consultants
05.2007 - 12.2016
High School Diploma -
Penn Foster Career School