Gabriela Lopez Viera
Washington
Summary
Adventurous and optimistic individual with articulate communication skills and strong social presence, consistently providing exceptional guest experiences through proactive engagement and unwavering dedication. Demonstrates ambition and drive to stand out by fostering positive interactions and ensuring guest satisfaction in dynamic environments. Quick and consistent, excelling in fast-paced, multitasking. I have 5 years experience in customer service, using strong interpersonal skills, and front desk management, organized thinking and guide teams to maximize customer satisfaction. I take pride in being proactive and a quick learner, and I am fluent in both English and Spanish. I have a passion for serving others and am a dedicated and driven worker. I am seeking an environment where I can apply my skills and experience to further my career. I am a flexible, problem-solving professional, comfortable in environments with changing priorities and consistent deadlines. Outgoing personality and excellent communication skills, Friendly and reliable offering unmatched customer service and workplace focus.
Overview
3
3
years of professional experience
Work History
Operation Associate
Sephora
Washington, DC
02.2026 - Current
- Collaborated with team to streamline inventory management processes and enhance stock accuracy.
- Executed daily order fulfillment tasks, ensuring timely and accurate processing of customer requests.
- Analyzed sales data to identify trends and optimize product placement within store displays.
- Processed customer orders efficiently, ensuring timely fulfillment and high satisfaction levels.
- Assisted in managing inventory levels, conducting regular stock checks to maintain optimal product availability.
- Help customers on the floor with color matching makeup / skincare
- cashier
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
Guest service associate receptionist
European wax center
Washington, DC
04.2025 - 12.2025
- As a GSA, I would Greet and welcome guests in a friendly and professional manner
- Handle guest requests and complaints promptly and efficiently
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Sell products and wax passes to guests
- I was able to achieve these duties with the right training and paying full focus with everything that was being taught to me
- Managed front desk operations, including check-in and check-out procedures, ensuring a smooth guest experience
- Demonstrated excellent communication skills to effectively respond to customer inquiries, complaints and requests for service.
Sales Associate
Target
Hyattsville, MD
04.2024 - 08.2024
- Helped customers find and select products.
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Organized merchandise displays to promote higher levels of customer engagement.
- Performed cash register operations accurately according to company guidelines.
- Provided accurate information about products, prices and availability both in person and over the phone.
Host
The Hamilton
Washington, USA
02.2023 - 12.2023
- Supervised team staff members
- Acquired strong knowledge through web calls, answered customer questions about hours, menu items and events
- Managed guest traffic effectively
- Worked with floor staff to arrange tables and seating to accommodate groups
- Managed reservations for parties and groups, both in person and via calls
- Helped ensure that team members maintained professional appearance
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
Education
High School Diploma - undefined
Washington Leadership Academy
01.2021
Skills
- Front Desk Management
- Customer service
- Professional appearance
- Hospitality experience
- Documentation and reporting
- Detail oriented
- Dependable
- Patience and composure
- Computer skills
- Team support
- Project management
- Shipping procedures
LANGUAGES
Spanish Fluent
Timeline
Operation Associate
Sephora
02.2026 - Current
Guest service associate receptionist
European wax center
04.2025 - 12.2025
Sales Associate
Target
04.2024 - 08.2024
Host
The Hamilton
02.2023 - 12.2023
High School Diploma - undefined
Washington Leadership Academy