Destiny Herrera
San Antonio,TX
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
1
1
year of post-secondary education
1
1
year of professional experience
Work History
Front Desk Associate
Golds Gym
San Antonio, TX
06.2026 - Current
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Trained newly hired employees on front desk procedures and business operations.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Maintained daily records of all transactions, including payments and cancellations.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Sorted incoming mail and distributed it accordingly throughout the facility.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Transmitted and received messages using telephones or telephone switchboards.
Apprentice
Fantastic Sams Cut & Color
San Antonio, TX
12.2025 - 03.2026
- Passionate for beauty and client care. Skilled in communication sanitation, organization, and assisting with salon services. Eager to learn more and grow and build strong professional skills in the beauty industry
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Worked closely with mentors to understand project objectives.
- Assisted colleagues in accomplishing planned procedures or activities to increase productivity.
- Maintained organization, cleanliness, and safety in work areas.
- Organized retail products and restocked shelves in the salon.
- Embraced ongoing education and learning opportunities to develop new skills.
Education
Advanced Cosmetologist - Cosmetology
Milan Institute
San Antonio, TX 12.2024 - 11.2025
Southside Highschool
San Antonio, TXSkills
- Front desk administration
- Customer service
- Guest management systems
- Payment processing
- Transaction record keeping
- Drawer balancing
- Cash handling
- Scheduling appointments
- Staff management
- Conflict management
- Safety monitoring
- Time management
- Training and mentoring
- Technical support
- Operations management
- Inventory management
- Retail sales
- Cross-selling services
- Product merchandising
- Marketing
- Sales expertise
- Business promotion
- Oral and written communications
- Listening skills
- Problem-solving skills
- Team building
- Project management
- Training and mentoring
- Front desk management
- Payment oversight
- Oral and written communications
- Team building
- Business promotion
Timeline
Front Desk Associate
Golds Gym
06.2026 - Current
Apprentice
Fantastic Sams Cut & Color
12.2025 - 03.2026
Advanced Cosmetologist - Cosmetology
Milan Institute
12.2024 - 11.2025
Southside Highschool