Joyce Crawford
Orange Park,FL
Summary
Experienced Manager skilled in training and development of subordinates while coordinating schedules and operational plans. Delivered extensive training in employee safety and accident prevention, fostering a culture of safety among team members. Certified National Notary Association Signing Agent with over 20 years of notarial experience, including processing Pistol Permits and facilitating Mortgage closings for Title Companies and Signing Agencies.
Overview
1
1
Certification
48
48
years of professional experience
Work History
Front Desk Clerk
Carteret Management
Jacksonville, FL
07.2026 - Current
- Greeted guests and checked in visitors promptly and professionally.
- Managed phone inquiries, directing calls to appropriate departments for efficient resolution.
- Conducted daily wellness checks for tenants, promoting health and safety awareness.
Security Officer
Allied Universal Security Services
Jacksonville, Florida
04.2023 - 05.2026
- Monitored premises, enhancing safety and security for personnel and property.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Conducted regular patrols, identifying hazards and preventing security breaches.
- Monitored surveillance cameras, responding to suspicious activity to maintain security.
- Monitored restricted areas to ensure only authorized personnel accessed sensitive locations.
- Responded promptly to alarms and incidents, adhering to established protocols.
- Collaborated with local law enforcement during emergencies to enhance public safety.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
Toll Collector
NYS Thruway Authority
Albany, New York
08.2010 - 09.2018
- Operated electronic toll collection systems efficiently during peak hours.
- Collected tolls from vehicles at designated checkpoints on the Thruway.
- Monitored traffic flow and communicated with drivers to ensure smooth passage.
- Processed toll payments and issued accurate receipts to motorists.
- Followed safety protocols while handling cash transactions and equipment usage.
- Assisted in resolving customer complaints in a timely fashion.
- Processed violations according to established policies and procedures.
Superintendent
NYC Transit Authority
New York, New York
10.1978 - 09.2007
- Coordinated emergency response plans to address transit disruptions promptly.
- Monitored compliance with safety regulations in all operational activities.
- Inspected construction sites to identify safety hazards and ensure compliance. regularly to detect potential safety hazards and ensure compliance with safety protocols.
- Collaborated with city agencies to improve transit infrastructure and services.
- Oversaw employee productivity to enforce efficient use of materials and equipment.
- Managed staff to enhance team performance and productivity, including subcontractors and laborers on projects.
- Established procedures for completing projects within specified budgets and timelines.
- Developed training programs for staff to enhance service delivery standards.
- Exhibited the ability to analyze problems, and solve them as well in a time effective manner.
Education
Some College (No Degree) - Business Administration
Borough of Manhattan Community College
New York, NYSkills
- Front desk operations
- Front desk administration
- Effective communication
- Team collaboration
- Conflict resolution
- Monitoring systems
- Security monitoring
- Incident reporting
- Safety compliance
- Safety and security procedures
- Documentation
- Problem solving
- Financial oversight
- Problem-solving skills
Certification
- Notary Public State of Florida
- Hippo Awareness Certification
- Blood Borne Pathogens Safety
Timeline
Front Desk Clerk
Carteret Management
07.2026 - Current
Security Officer
Allied Universal Security Services
04.2023 - 05.2026
Toll Collector
NYS Thruway Authority
08.2010 - 09.2018
Superintendent
NYC Transit Authority
10.1978 - 09.2007
Some College (No Degree) - Business Administration
Borough of Manhattan Community College