Kelly Dean

• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
• Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
• Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
• Provided exceptional customer service for a positive guest experience, resulting in repeat business.
• Collected room deposits, fees, and payments.
• Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
• Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
• Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
• Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
• Assisted colleagues as needed for seamless operations across departments in the hotel setting.
• Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
• Ensured the security of guests'' personal belongings by managing key card access systems properly.
• Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
• Answered customer telephone calls promptly and appropriately handled needs.
• Maintained clean and organized front desk areas to uphold polished company image.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered multi-line phone system and enthusiastically greeted callers.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Developed and maintained positive relationships with guests for satisfaction.
• Trained new staff members in customer service techniques and hotel operations.
• Kept accounts in balance and ran daily reports to verify totals.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Enforced policies and procedures to increase efficiency.

I took care of my dad. I did the everyday chores. Cooked, cleaned, made sure he had everything. Set up and took him to Dr's appointments. Gave him his medication. Handled the budget. Basically I did everything that was needed everyday. So that he could live his best life.

• Demonstrated expertise in various slot machines and game systems, assisting guests with any questions they had about gameplay or functionality.
• Promoted a responsible gambling environment by adhering to all relevant regulations and guidelines set forth by the casino and gaming commission.
• Developed strong relationships with guests, leading to increased loyalty and positive word-of-mouth referrals.
• Assisted with inventory management tasks such as tracking machine usage data and replenishing ticket stock when needed.
• Enhanced customer experience by promptly addressing and resolving slot machine issues.
• Supported marketing initiatives by promoting special events and promotional offers on the casino floor.
• Participated in regular training sessions to stay updated on new games, technology advancements, and industry best practices.
• Assisted in the implementation of new slot machines, leading to increased player satisfaction.
• Maximized gaming revenue by ensuring optimal functionality of all slot machines.
• Contributed to a welcoming atmosphere by maintaining a clean and organized work environment.
• Provided exceptional customer service, resulting in positive feedback from guests and repeat visits.