Emily Austin
Hammond,LA
Summary
I am a dedicated front desk manager. I have been employed at the Hampton Inn in Hammond, LA for over three years and have grown a lot during my time in the hospitality industry. I am eager to learn more and continue to grow.
I am relocating to the Dearborn area within the next month. I am looking forward to all and any hospitality opportunities that come my way.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Front Desk Manager
Hampton Inn
05.2023 - Current
- Oversee daily front desk operations for an 81-room property.
- Supervise, train, and schedule front desk team members.
- Ensure brand standards and guest service expectations are consistently met.
- Resolved guest escalations, contributing to consistently high satisfaction scores.
- Monitored occupancy levels and supported revenue optimization strategies.
- Coordinate closely with housekeeping and maintenance to ensure operational efficiency.
- Support hiring, onboarding, and performance evaluations of front desk staff.
- Ensured compliance with Hilton/Hampton brand standards and audit requirements.
- Maintain accounts receivable and invoices weekly.
Teacher’s Aide
Trafton Academy
09.2022 - 05.2023
- Supported lead teachers in classroom instruction and lesson implementation, enhancing overall student learning experience.
- Facilitated student engagement and academic development in structured learning environments, promoting effective learning outcomes.
- Delivered one-on-one assistance to students needing additional support, improving their understanding and performance in subjects.
- Fostered a positive and supportive educational environment.
- Maintained organized classroom materials and administrative documentation.
Private – E1
United States Army National Guard
05.2017 - 08.2017
- Completed Basic Training at Fort Sill, OK, gaining foundational military skills before Ch. 11 discharge due to injury.
- Participated in drills at Sault Ste. Marie Armory to improve team readiness.
- Developed teamwork, discipline, and perseverance through rigorous training activities.
Education
High School Diploma -
Lakes High School
Lakewood, WA06-2016
Southeastern Louisiana University
Hammond, LA07-2022
Candidate - B.S. in History
Jefferson Community College
Watertown, NY05-2019
Candidate - B.S. in History
Lake Superior State University
Sault Ste. Marie, MI12-2018
Skills
- OnQ, PEP, Kipsu
- Guest relations
- Brand Standards Compliance
- Upselling
- Scheduling for Front Desk
- Staff training
- Administrative Coordination
- Front Desk Administration
- Problem Solving
- Communication & Organization
Certification
Hilton Brand Training Certifications, in compliance with yearly training requirements, Leadership Training [MDP provided by Sunray Companies] 2025, CPR/First Aid
Timeline
Front Desk Manager
Hampton Inn
05.2023 - Current
Teacher’s Aide
Trafton Academy
09.2022 - 05.2023
Private – E1
United States Army National Guard
05.2017 - 08.2017
Candidate - B.S. in History
Lake Superior State University
Candidate - B.S. in History
Jefferson Community College
High School Diploma -
Lakes High School
Southeastern Louisiana University