Jackie Mischell Brunner
Slocomb,AL
Summary
Friendly Guest service/Front office management professional bringing several years of exceptional hospitality experience. Currently relocating to the area and pursuing a management opportunity in which to utilize exceptional hospitality experience and knowledge.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Front office/Guest Service Department Manager
Olympia, Hilton Hampton inn
Nashua, NH
04.2022 - 08.2026
- Managed and worked the Front desk, Audit, Breakfast operations, ensuring efficient processes.
- Supervised housekeeping/inspections when needed
- Trained staff on hospitality standards and effective communication with guests to enhance our stay experience.
- Promoted Hilton honor enrollments with an increase of 40%
- Oversaw scheduling and staffing to meet guest service demands efficiently.
- Collaborated with other departments in hotel operations and to receive an Outstanding on our QA inspection.
- Monitored inventory of supplies to support daily guest service activities while staying within our monthly budget.
- Analyzed customer feedback surveys to identify areas of improvement within the department.
- Handled escalated issues with customers professionally while maintaining positive relationships
- Collaborated with marketing team on campaigns designed to increase customer loyalty.
- Reviewed financial statements monthly and submitted updates to executive management.
- Ensured compliance with company policies and regulations regarding guest services operations.
- Performed regular audits of employee performance in order to ensure quality standards were met
- Greeted arriving guests to provide assistance and facilitate check-ins.
Assistant Manager
Lillian's extended stay hotel
Nashua, New Hampshire
10.2012 - 05.2021
- Assisted with daily operations and staff coordination at Lillian's extended stay hotel.
Education
Gilbert High School
Gilbert, AzFront And Back Office Medical Assistant
Apollo College
Mesa Arizona, AzHospitality Courses
Hilton University
Skills
- Pep
- OnQ systems
- Alice
- Kipsu dashboard
- Kipsu exceed
- Hotel effectiveness
- Profit sword
- UKG ulti pro
- Sage intacct
- Mineral tree
- Checkbook
- Birch Street
- Invoice coding billing
- Advance purchases
- Guest assistance stay experience
- Guest relations/monitoring
- Operational efficiency
- Team management
- Basic accounting
- Budget management
- Food service operations
- Inventory management
- Multi-department management
Certification
- ServSafe management certified
- CPR First Aid certified
Timeline
Front office/Guest Service Department Manager
Olympia, Hilton Hampton inn
04.2022 - 08.2026
Assistant Manager
Lillian's extended stay hotel
10.2012 - 05.2021
Gilbert High School
Front And Back Office Medical Assistant
Apollo College
Hospitality Courses
Hilton University