Annette Stephens
Arlington,US
Summary
Guest services professional with extensive experience in customer service and emergency dispatching. Proven ability to resolve guest issues efficiently while managing reservations and ensuring accurate financial reporting. Committed to delivering optimal guest experiences across diverse environments.
Overview
12
12
years of professional experience
Work History
GUEST SERVICES/ NIGHT AUDITOR
Homewood Suites
Arlington, US
11.2023 - 07.2024
- Greeted and facilitated check-in and check-out processes for guests
- Resolved guest issues to enhance satisfaction and improve overall experience
- Promoted hotel services and amenities to maximize guest engagement and satisfaction
- Balance and maintain cash drawer and daily paperwork
- Entered reservations
Guest Services/ Night Auditor
Homewood Suites
Las Colinas, US
04.2023 - 10.2023
- Greeted, checked in, and checked out guests to create welcoming atmosphere
- Addressed and resolved guest concerns to enhance their stay experience.
- Promoted hotel services and amenities to enhance guest satisfaction
- Processed and entered reservations to facilitate efficient guest check-ins.
- Balanced and maintained cash drawer and daily paperwork for accurate financial reporting
Emergency Dispatcher
ADT Security Services
Irving, US
05.2012 - 01.2023
- Verified alarms through outgoing calls, dispatched authorities, and notified responsible parties to ensure swift response
- Monitored system for alarm signals and responded to alarms, ensuring timely action based on provided information
- Documented alarm handling procedures and completed alarm processing per departmental standards, maintaining accurate records
Education
Associate of Applied Arts - Fashion Design
The Art Institute of Dallas
Dallas, Texas12-2004
Diploma in Administrative Assistant - Computerized Account
Mansfield Business School
Arlington, Texas12-1988
Skills
- Microsoft Office
- Adobe Acrobat Suites
- Photoshop
- Illustrator
- OnQ
- PEP
- Quore
- Computerized Engraver
- Effective communication
- Reliability
- Attention to Detail
- Time management
- Problem solving
- Trustworthy
- Responsible
- Flexible
- Multi-tasking
Timeline
GUEST SERVICES/ NIGHT AUDITOR
Homewood Suites
11.2023 - 07.2024
Guest Services/ Night Auditor
Homewood Suites
04.2023 - 10.2023
Emergency Dispatcher
ADT Security Services
05.2012 - 01.2023
Associate of Applied Arts - Fashion Design
The Art Institute of Dallas
Diploma in Administrative Assistant - Computerized Account
Mansfield Business School