Elyssa Morales
Arlington
Summary
Results-driven professional with a background in financial auditing and customer service. Recognized for strong multitasking and conflict resolution skills, effectively managing operations across multiple hotel properties to maintain high guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Auditor
Hampton Inn & Suites
Colleyville
10.2023 - Current
- Manage nightly financial transactions, audits, and reporting with accuracy and attention to detail.
- Provide late-night guest services, including check-ins/outs, issue resolution, and special requests.
- Ensure hotel cleanliness, safety, and adherence to brand standards to maintain guest satisfaction.
Night Auditor
Home2 Suites & Tru by Hilton
Euless
05.2022 - 10.2023
- Oversaw operations for two hotels properties simultaneously during overnight shifts.
- Balanced daily revenue, generated accurate financial reports, and coordinated guest transportation.
- Delivered responsive customer service, consistently resolving guest concerns in a timely manner.
Customer Service Representative
The CMI Group
Coppell
08.2019 - 01.2020
- Handled high-volume inbound calls regarding billing, payments, and account inquiries.
- Processed payments, set up extensions, and restored services promptly after resolution.
- Maintained detailed records of customer interactions while meeting quality standards.
Education
High School Diploma -
Edmonds Community College
Lynnwood, WA06.2017
Skills
- Customer Service
- Guest Relations
- Conflict Resolution
- Problem-Solving
- Time Management
- Multitasking
- Night Audit
- Financial Reporting
- Reservation Operations
- Front Desk Operations
- Written Communication
- Verbal Communication
- OnQ
- PEP
- Microsoft Word
- Powerpoint
Certification
- Notary Public
Timeline
Night Auditor
Hampton Inn & Suites
10.2023 - Current
Night Auditor
Home2 Suites & Tru by Hilton
05.2022 - 10.2023
Customer Service Representative
The CMI Group
08.2019 - 01.2020
High School Diploma -
Edmonds Community College
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