Aislinn Lamm
Portage,IN
Summary
Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Front Desk Receptionist
Secure Dental
Portage, Indiana
10.2025 - Current
- Verified insurance information, collected payments, and scheduled appointments.
- Verified insurance details to confirm patient eligibility and ensure accurate patient record updates.
- Scheduled appointments using dental office software and provider calendars to optimize patient flow and office efficiency.
- Answered multi-line phones and routed calls to proper dental staff.
- Supported dental team with administrative tasks and facilitated effective patient communication.
- Maintained a clean and organized reception area.
Patient Service Representative
Aspen Dental
Merrillville, IN
04.2019 - 10.2025
- Warmly welcomed 40-50 patients per shift, coordinated check in, collected and verified insurance, and directed them to their destination.
- Managed three phone lines, facilitating over 30 patient calls daily to ensure timely communication and support.
- Provided excellent customer service with a helpful and friendly attitude.
- Delivered outstanding customer service by assisting patients with inquiries and concerns.
- Smoothly managed the day-to-day front desk operations for a busy dental office.
- Maintained an organized, clean professional work space and waiting area.
- Oversaw daily front desk operations for a busy dental office, enhancing patient experience through efficient service.
- Clearly explained treatment plans and financing options to patients, aiding their understanding and decision-making.
Sales Lead
Aeropostale
Hobart, IN
10.2016 - 02.2019
- Organized inventory and curated seasonal clothing displays to enhance customer shopping experience.
- Happily guided customers through the process of successfully finding their ideal styles and sizes.
- Guided customers in finding ideal styles and sizes, contributing to improved customer satisfaction.
- Handled POS transactions, including cash and credit, ensuring accurate cash flow and efficient service.
- Actively stay informed about the latest sales offerings and loyalty programs.
Team Member
Target
St John, IN
10.2016 - 02.2019
- Organized, labeled, and processed over 1,000 pieces of inventory daily to adapt to changing shipment schedules and delivery times.
- Greeted and assisted guests on the sales floor, providing exceptional customer service to enhance guest experience.
- Collaborated with 20 associates to achieve sales goals and increase conversion and units per transaction through effective communication and recognition of team achievements.
- Organized, labeled and processed over 1,000 pieces of inventory daily accommodating constantly changing shipment schedules and delivery times.
Education
Medical Billing & Coding -
University of Phoenix
Tempe, AZ 09.2025 - 08.2026
Core 40 with Honors -
Lowell High School
Lowell, INSkills
- Insurance Verification
- Patient record management
- Medical Scheduling
- Patient scheduling
- Medical billing
- Payment processing
- Insurance claims support
- Front desk administration
- Microsoft Office : excel, Word, PowerPoint, Access, Outlook
- Organizational management
- Client relationship building
- Communication skills
- HIPAA
- Patient consultation
- Patient safety management
- Front desk administration
Timeline
Front Desk Receptionist
Secure Dental
10.2025 - Current
Medical Billing & Coding -
University of Phoenix
09.2025 - 08.2026
Patient Service Representative
Aspen Dental
04.2019 - 10.2025
Sales Lead
Aeropostale
10.2016 - 02.2019
Team Member
Target
10.2016 - 02.2019
Core 40 with Honors -
Lowell High School