AMY GALBREATH
Azle,TX
Summary
Self-motivated insurance verification specialist proudly offering several years' experience building an understanding of medical terminology while tracking patient coverage. A poised professional with benefits explanation and administration expertise. Offering time management and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
URGENT CARE TX
Azle, TEXAS
04.2024 - Current
- Responded to customer inquiries via phone, email, and in person.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Compiled and prepared reports and documents as requested.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled incoming and outgoing mail and packages.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Signed for packages, recorded deliveries and distributed to personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Explained policies and procedures to visitors.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Caregiver
BrightPoint
Abilene, TX
01.2022 - 03.2025
- Improved patient outlook and daily living through compassionate care.
- Followed safe lifting and transferring techniques to transport residents.
- Contributed to case reviews of client status and progress.
- Consulted with client care team to continually update care plans.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Helped clients get in and out of beds and wheelchairs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Front Desk Receptionist
CareNow Urgent Care
Fort Worth, TEXAS
07.2023 - 04.2024
- Responded to inquiries and room requests made online, by phone, and via email.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Responded to customer inquiries via phone, email, and in person.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted visitors to provide information and direct to appropriate personnel.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Compiled and prepared reports and documents as requested.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
BOSWELL HIGH SCHOOL
Fort Worth, TX05-2004
Skills
- Customer service
- Multiline phone management
- Cash handling
- Data entry
- Office inventory management
- Scheduling appointments
- Email correspondence
- Office administration
- Problem-solving skills
- Researching skills
- File organization
- Office supplies ordering
- Document management
- Appointment confirmation
- Attention to detail
- Multi-line telephone systems
- Multitasking and organization
- Office organization
- Scheduling
- Filing
- Front office management
- Office management
- File management
- Insurance verification
- Records maintenance
- Documentation management
- Microsoft Office
- Insurance plan verification
- Data security and confidentiality
- Eligibility determination
- Insurance benefits verification
- Electronic medical records
- Insurance coverage verification
- Data verification
- Deductible & co-pay calculation
- HIPAA compliance
- Coverage and authorizations
- Active listening
- Medical Procedures Understanding
Timeline
Front Desk Receptionist
URGENT CARE TX
04.2024 - Current
Front Desk Receptionist
CareNow Urgent Care
07.2023 - 04.2024
Caregiver
BrightPoint
01.2022 - 03.2025
High School Diploma -
BOSWELL HIGH SCHOOL