Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Lorenzo

Kissimmee,FL

Summary

Personable Customer Service Representative committed to providing high quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship building skills; Working in a prestigious company that helps me develop and expand my knowledge so that I can perform at a high level of work.

Overview

4
4
years of professional experience

Work History

Insurance Coordinator

Apex Endodontic Studio
01.2024 - Current
  • Prepare, review, and submit insurance claims accurately and in a timely manner for all insurance carriers.
  • Process Explanation of Benefits (EOBs) and post insurance payments to patient accounts.
  • Monitor claim status and follow up on unpaid or denied claims to ensure timely reimbursement.
  • Verify insurance eligibility and benefits for patients prior to appointments or procedures.
  • Resolve discrepancies or issues related to insurance claims or payments.
  • Communicate effectively with insurance companies to address claim rejections, appeals, or authorization requirements.

Business Assistant

East Orange Endodontics
05.2022 - 01.2024
  • Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
  • Referred customers to specialized selling teams to build long term trust.
  • Gathered, organized and input information into digital database.
  • Compiled and sorted documents, such as invoices and checks and substantiated business transactions.

Financial Service Associates

Amscot Financial
12.2020 - 09.2021
  • Administered account transactions and responded to customer inquiries concerning financial products.
  • Administered account transactions with customers and assisted in generating sales opportunities.
  • Developed and maintained database of records to facilitate smooth transactions for financial processes.

Education

High school Diploma -

Poinciana High School
Kissimmee, FL

Skills

  • Strong communication and customer service skills
  • Problem-solving and critical thinking
  • Time management and ability to prioritize tasks
  • Team collaboration and interpersonal skills
  • Ability to work independently and meet deadlines
  • Organizational skills and file management

Languages

Spanish
Native or Bilingual

Timeline

Insurance Coordinator

Apex Endodontic Studio
01.2024 - Current

Business Assistant

East Orange Endodontics
05.2022 - 01.2024

Financial Service Associates

Amscot Financial
12.2020 - 09.2021

High school Diploma -

Poinciana High School

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Gabriela Lorenzo