Javier Infante Martinez
Louisville,KY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support Specialist
Ivy Technology
04.2024 - Current
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
Food and Beverage Attendant
Steak and Shake
02.2024 - 04.2024
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Delivery Driver
UPS
11.2023 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
No Degree - Nursing
Jefferson Community And Technical College
Louisville, KY02-2024
High School Diploma -
Luz Palomares
Holguin, Cuba 06-2019
Skills
- Technical troubleshooting
- Remote IT implementation
- Remote support
- Incident management
- Verbal Communication
- Customer Relations
- Teamwork and Collaboration
- Problem - Solving Abilities
- Payment Processing
- User training
Certification
OSHA/HIPAA Certification:
● OSHA Certification: Demonstrates knowledge of safety regulations and best practices to maintain a safe work environment. Covers topics such as hazard communication, emergency response, and proper handling of hazardous materials.
● HIPAA Certification: Shows understanding of the Health Insurance Portability and Accountability Act (HIPAA) regulations, which protect patient privacy and secure sensitive health information. Includes knowledge of data protection, confidentiality, and compliance requirements.
Digital Skills Certification:
● Digital Skills Certification: Validates proficiency in essential digital tools and technologies. Includes skills in using software applications, understanding digital communication platforms, and managing online data. Emphasizes practical applications and technological literacy in a modern work environment.
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Technical Support Specialist
Ivy Technology
04.2024 - Current
Food and Beverage Attendant
Steak and Shake
02.2024 - 04.2024
Delivery Driver
UPS
11.2023 - 01.2024
No Degree - Nursing
Jefferson Community And Technical College
High School Diploma -
Luz Palomares
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