Gabriela Manzano
Summary
Committed to continuous learning and professional development. A motivated candidate looking to tackle new responsibilities and build upon skills. Adaptable and eager to leverage strong research, communication, and critical thinking skills to contribute to the efficiency and success of DPSS in the Fiscal Compliance section. Ready to achieve departmental goals by demonstrating a commitment to the core values and participants served.
Overview
27
27
years of professional experience
Work History
Child Support Specialist II
County of Los Angeles, Child Support Services Department
07.2007 - Current
- Exceeded the Division's goals of compliance and accountability when creating cases, establishing paternity and support.
- Exercise State and Federal laws including open/create cases timely in accordance with guidelines.
- Use locate tools such as: Department of Motor Vehicles (DMV), CalSAWS ( DPSS aid codes, good cause), CLEAR, The Work Number and CourtNet.
- Use good judgment to assess obstacles, practice courtesy and respect when communicating with public and all levels of organization.
- Processed 181 non-welfare applications, which is above the team average of 83.
- Perform various task using different computer software to do case research, generate income withhold orders to employers, release suspended driver’s and professional licenses, locate court orders, initiate offenders search, locate income and generate summons and complaint for service.
- Prepare weekly and monthly statistical reports, email liaisons when appropriate actions are required, daily documentation of cases including actions taken and any actions required.
Eligibility Worker II
Los Angeles County, Department of Public Social Services
10.2006 - 07.2007
- Analyze financial and eligibility information to determine eligibility for one or more public assistance programs.
- Contact applicants, agencies, insurance companies, schools, and other relevant institutions to verify or clarify information
- Follow criteria in identifying suspected cases of fraud for referrals to Investigation department.
- Compute benefits for eligible applicants to determine whether funds can be authorized.
Administrative Assistant
ICE - U.S. Immigration and Customs Enforcement, Citizenship and Immigration Services
04.1998 - 10.2006
- Served as liaison for Congressional and Military Immigration cases, revised existing filing system by reorganizing important file components within guidelines.
- Prepared travel vouchers, mileage reimbursements, and weekly overtime data for over 60 Immigration officers.
- Interacted with public at reception windows, secretarial pools and attended Naturalization Hearing Ceremonies with over 500 participants.
- Maintained in contact with professionals from other Immigration Division offices, including attorneys and Community based Organizations to resolve any issues.
- Compiled various statistical reports, maintained various administrative files, and entrusted with particularly sensitive assignments.
Education
Masters of Public Administration -
CALIFORNIA STATE UNIVERSITY NORTHRIDGE
Northridge, CABachelor of Arts in Liberal Studies; Natural Science -
CALIFORNIA STATE UNIVERSITY LONG BEACH
Long Beach, CASkills
- Policy Knowledge
- Team Collaboration and Leadership
- Complaint Handling
- In-Person and Telephone Interviewing
- Problem-Solving
- Deadline Adherence
- Strong Work Ethic
- Clear and Concise Communication
Work Email
Gabriela_Manzano@cssd.lacounty.gov
Timeline
Child Support Specialist II
County of Los Angeles, Child Support Services Department
07.2007 - Current
Eligibility Worker II
Los Angeles County, Department of Public Social Services
10.2006 - 07.2007
Administrative Assistant
ICE - U.S. Immigration and Customs Enforcement, Citizenship and Immigration Services
04.1998 - 10.2006
Masters of Public Administration -
CALIFORNIA STATE UNIVERSITY NORTHRIDGE
Bachelor of Arts in Liberal Studies; Natural Science -
CALIFORNIA STATE UNIVERSITY LONG BEACH
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