Gabriela Martinez
Denver,CO
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
13
13
years of professional experience
Work History
PROPERTY MANAGER
Avenue5 Residential
05.2023 - Current
- Manage the day-to-day operations of the 600 unit property including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rent collection & delinquency management)
- Responsible for meeting client expectations and providing an excellent customer service experience
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
PROPERTY MANAGER
AMC LLC
01.2022 - 05.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections on 450 unit property, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
PROPERTY MANAGER
Cornerstone Residential
11.2020 - 01.2022
- Maximized rental income while minimizing expenses through effective planning and control.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
ASSISTANT PROPERTY MANAGER
AMC LLC
01.2016 - 10.2020
- Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping of 458 units.
- Supported property manager with lease negotiations, resulting in favorable terms for both parties.
- Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
- Facilitated smooth move-in and move-out processes for tenants, ensuring minimal disruptions to daily operations.
- Assisted in marketing efforts to attract new tenants, contributing to high occupancy rates throughout the year.
- Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
LEASING CONSULTANT
Maxx Properties
01.2014 - 01.2016
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Managed online listings for property, ensuring accurate information was available for potential tenants at all times.
- Greeted clients, showed apartments, and prepared leases.
LEASING CONSULTANT
Belgarde Properties
07.2011 - 01.2014
- Leased rentals to prospective clients
- Answered and assisted with requests from existing residents
- Assisted in maintaining property
- Processed lease applications and transfers
- Administrative work
Education
ASSOCIATES DEGREE - BUSINESS MANAGEMENT
Community College of Aurora
Aurora, CO05.2013
DIPLOMA -
Centennial High School
Pueblo, CO06.2011
Skills
- Microsoft Office Programs
- Yardi, Onesite, Entrata, RealPage, CRM Knowledge
- Multi-Family Property Management
- Administrative Leadership
- Tenant and Eviction Laws
- Tenant relations
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
PROPERTY MANAGER
Avenue5 Residential
05.2023 - Current
PROPERTY MANAGER
AMC LLC
01.2022 - 05.2023
PROPERTY MANAGER
Cornerstone Residential
11.2020 - 01.2022
ASSISTANT PROPERTY MANAGER
AMC LLC
01.2016 - 10.2020
LEASING CONSULTANT
Maxx Properties
01.2014 - 01.2016
LEASING CONSULTANT
Belgarde Properties
07.2011 - 01.2014
DIPLOMA -
Centennial High School
ASSOCIATES DEGREE - BUSINESS MANAGEMENT
Community College of Aurora
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