Gabriela Martinez
Arlington,TX
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Agility Auto Parts
06.2022 - 04.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and systems usage.
- Enhanced customer satisfaction by proactively addressing concerns and providing solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Walmart
08.2020 - 06.2022
- Customer service
- Work warehouse
- Communicate
- Organize
Cashier/Sales Associate
El Rancho Supermarket
08.2018 - 07.2020
- Customer service
- Greet customers
- Communicate
- Organize
Education
High school diploma - undefined
Sam Houston High School
Arlington, TX07.2020
Skills
- Retail Sales
- Computer Skills
- Organizational Skills
- Merchandising
- Cash Handling
- Warehouse Experience
- Cashiering
- Customer Service
- Bilingual
- Spanish
- Customer service
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Microsoft outlook
- Scheduling
- Product knowledge
- Paperwork processing
- Order processing
- Microsoft PowerPoint
- Data collection
- Staff training
- Research
- Reading comprehension
- Spreadsheets
Languages
Spanish - Expert
English - Expert
Timeline
Customer Service Representative
Agility Auto Parts
06.2022 - 04.2025
Sales Associate
Walmart
08.2020 - 06.2022
Cashier/Sales Associate
El Rancho Supermarket
08.2018 - 07.2020
High school diploma - undefined
Sam Houston High School