Gabriela Mederos
Miami
Summary
Dynamic and adaptable professional with a proven track record at Kids Empire, excelling in customer service and facility management. Demonstrated ability to enhance guest experiences through effective collaboration and safety enforcement. Skilled in POS systems and bilingual communication, ensuring operational excellence and client satisfaction.
Overview
5
5
years of professional experience
Work History
Team Member, Party Host
Kids Empire
Miami
10.2022 - 01.2025
- Hosted and facilitated birthday parties, ensuring a fun and engaging experience for children and guests.
- Monitored play areas to ensure safety and enforce facility rules.
Provided excellent customer service at the front desk by greeting guests, answering inquiries, and managing check-ins. - Handled transactions and sold snacks and beverages at the bar.
- Answered phone calls and assisted customers with reservations and general information.
- Maintained cleanliness and organization throughout the facility.
- Worked effectively with a team to ensure smooth operations and a positive environment
- Assisted newly hired team members by explaining company procedures and safety requirements.
Catering Assistant
tuvecinocatering
Miami
04.2020 - 03.2023
- Restocked supplies when needed throughout the duration of events.
- Monitored food temperature during events to ensure food safety.
- Assisted caterers with food distribution by organizing food products and plating items.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Transported food and catering equipment to and from event locations.
Education
High School Diploma -
G Holmes Braddock
Miami, FL05-2023
Associate of Science - Psychology
Miami Dade College
Miami, FLSkills
- Cleaning
- Complaint resolution
- Customer service
- Materials staging
- Safety
- Collaboration and teamwork
- Teamwork and collaboration
- Organizing work stations
- Problem-solving
- Hospitality and accommodation
- Clear communication
- Calculations and measurements
- Conflict resolution
- FLUENT IN engligh and spanish
- Decision-making capacity
- Dependability and reliability
- Adaptability and flexibility
- POS systems
- Workplace safety
- Area and facility cleaning
Timeline
Team Member, Party Host
Kids Empire
10.2022 - 01.2025
Catering Assistant
tuvecinocatering
04.2020 - 03.2023
High School Diploma -
G Holmes Braddock
Associate of Science - Psychology
Miami Dade College