Gabriela Fernanda Mendoza
Phoenix,AZ
Summary
Dynamic and dedicated professional with experience at PetSmart, excelling in customer service and grooming best practices. Proven ability to enhance client retention through effective communication and problem-solving. Skilled in cleanliness and sanitation, with a strong commitment to animal welfare and adaptability in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Pet Groomer
PetSmart
02.2022 - Current
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Reset procedure rooms between appointments and disinfected equipment.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Monitored animals for behavioral problems and signs of health issues.
Pre-K Teacher
Primrose Schools
09.2018 - 01.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Applied play-based strategies to provide diverse approaches to learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Modeled positive behavior and communication skills for students.
Education
High School Diploma -
Morning Side High School
Inglewood, CA04.2011
Skills
- Sanitation and cleanliness
- Ongoing education
- Tick extraction techniques
- Grooming standards
- Scheduling appointments
- Decision-making abilities
- Written communication skills
- Documentation of progress
- Verbal and written communication
- Client service excellence
- Problem-solving expertise
- Proficiency in Microsoft Office
- Ability to multitask
- Flexibility and adaptability
- Prioritization of tasks
Languages
Spanish
Full Professional
Personal Information
Timeline
Pet Groomer
PetSmart
02.2022 - Current
Pre-K Teacher
Primrose Schools
09.2018 - 01.2022
High School Diploma -
Morning Side High School
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