Gabriela Mendoza
WAXAHACHIE
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
El Mexicano Grill and cantina
WAXAHACHIE
09.2015 - Current
- Managed customer service team to deliver exceptional service at El Mexicano Grill.
- Developed training programs to elevate staff skills and deepen product knowledge.
- Implemented customer feedback systems to enhance service delivery and boost customer satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Waxahachie High School
WAXAHACHIE, TxSkills
- Customer service management
- Employee training
- Complaint resolution
- Feedback implementation
- Team leadership
- Customer relationship management
- Problem solving
- Staffing coordination
- Training and coaching
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Manager
El Mexicano Grill and cantina
09.2015 - Current
Waxahachie High School