GABRIELA MIRABAL
Buford,GA
Summary
Relationship Banker, focused on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bank of America
Cumming, GA
09.2021 - Current
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Suggested tactics to improve banking functions and products.
- Complied with security procedures and protocols when opening and closing bank vault.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Identified financial needs of customers and presented appropriate product and service options.
Sales Associate
GARAGE CLOTHING STORE
Buford, Georgia
01.2020 - Current
- Responsible for creating a welcoming environment for customers while assisting in their shopping experience to exceed their expectations
- Key Accomplishments:
- In charge of creating appealing arrangements of new merchandise to encourage customer sales and establish a good look & feel
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Sold various products by explaining unique features and educating customers on proper application
- Assisted customers by finding needed items and checking inventory for items at other locations
- Offered product and service consultations and employed upselling techniques
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Surpassed daily sales goals by upselling clothing items matching the customers desired look and promoting additional products
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Collaborated with fellow sales team members to achieve group targets
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits
- Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases
- Met with customers to help with selecting merchandise, finding accessories and completing purchases
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
- Listened to customers’ needs to identify and recommend optimal customer satisfaction, which in turn helps reach our store's goal
STARBUCKS
Buford, Georgia
01.2018 - 01.2021
Barista
01.2018 - 01.2021
- Responsible for the brand that Starbucks stands
- Provide an exceptional experience to every customer, ensure the store looks its best and that customers are happy to visit and want to stay a while
- Key Accomplishments:
- Enthusiastically engaged customers during busy periods to keep the mood light and fun
- Greeted guests with a pleasant smile and superior customer service
- Memorized official and off-menu preparations to serve all customer beverage desires
- Educated customers on beverage menu items and provided samples of daily brews
- Addressed and resolved customer conflicts by taking the time to listen to all of their concerns and taking the initiative to satisfy their needs in order to maintain brand loyalty
- Listened to customer desires and needs to recommend optimal products
- Gave details on coffee blends and preparation descriptions to customers
- Managed morning rush of over a great deal of customers daily with efficient, level headed customer service
- Operated the cash register, collected payments and provided accurate change
- Developed knowledge of different teas and coffees, including growing practices and flavor profiles
- Restocked counter and customer areas to maintain adequate items levels for expected needs
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Checked temperatures of freezers, refrigerators and heating equipment during a twelve-hour basis
- Resolved customer disputes with tact and professionalism
- Performed minor maintenance and repairs on specific equipment (i.e cold brew kegs), and handled troubleshooting tasks to keep coffee machines operational
- Passed numerous inspections by following health, safety and sanitation guidelines
- Protected store assets and facilities by complying with company policies and procedures
- Merchandised display cases and diligently promoted prepared foods to drive business revenue
- Greeted numerous customers daily, answered questions and recommended drinks as well as pastries
- Prepared a great number of drinks per shift with high accuracy and consistently strong customer satisfaction
- Maintained calm demeanor during high-volume periods and special events
- Received and accurately processed customer payments
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products
- Weighed, ground and packed coffee per customer orders
- Protected customers by regularly cleaning and sanitizing work areas and equipment
- Created hand-crafted beverages based upon customer preferences
- Monitored cafe for seating availability, for the safety and wellbeing of our guests
- Cleaned and sanitized work areas, utensils and equipment
- Brewed a great deal of batches of coffee every thirty minutes in order to maintain our coffee's freshness as well as keeping a watchful eye on our coffee levels to avoid empty machines during peak shop hours.
Education
Bachelor - Business Administration and Management
Georgia Gwinnett College
10.2022
High School Degree -
Central Gwinnett High School
Skills
- Skilled Customer Experience associate with a passion for helping individuals by providing excellent customer service, creating a welcoming environment in order to build strong relationships and working collaboratively as a member of the team to help meet assigned performance goals
- Experienced in connecting with customers, driving organizational sales, and:
- Customer Experience Delivery
- Sales and Service Performance
- Relationship Building
- Problem Resolution
- Energetic Self-starter
- Team Player
- Cash handling
- Operation efficiency
- Multi-tasker
- Collaborator
- Account closings
- Employee motivation
- Business development
- Money handling
- Financial processes understanding
- Customer service-oriented
- Teller background
- Resourcefulness
- Persuasive communication style
- Security understanding
- Account type familiarity
- Account verification and reconciliation
- Marketing and sales
Languages
Timeline
Relationship Banker
Bank of America
09.2021 - Current
Sales Associate
GARAGE CLOTHING STORE
01.2020 - Current
STARBUCKS
01.2018 - 01.2021
Barista
01.2018 - 01.2021
High School Degree -
Central Gwinnett High School
Bachelor - Business Administration and Management
Georgia Gwinnett College