Gabriela Mojica-Rodriguez
Lakeland,FL
Summary
Motivated and dependable professional with a robust background in customer service, call center operations, retail and stocking. Demonstrates exceptional communication skills, effective problem-solving abilities, and proficient time management. Recognized for a strong work ethic and reliability, consistently committed to enhancing customer satisfaction and executing tasks efficiently. Authorized to work in the U.S. for any employer, bringing a versatile skill set to contribute positively to team dynamics and organizational goals.
Overview
8
8
years of professional experience
Work History
Stock Associate
Ross Dress For Less-Lakeland, FL
Lakeland, FL
11.2025 - 02.2026
- Executed merchandise stocking with precision, maintaining optimal store layout and order.
- Executed stocking strategies to consistently meet daily operational targets.
- Supported team members during busy store hours
- Processed clothing items accurately, including hard tags, price tickets, and size labels. Assisted in proper placement of hangers on various clothing types. Interpreted tag labels to ensure correct handling of merchandise.
- Ensured timely processing and supervisor review of clothing inventory for effective store presentation.
- Executed lifting and transporting of heavy boxes exceeding 20 lbs to ensure efficient workflow.
Call Center Representative
GTE Financial Federal Credit Union-Tampa, FL
Tampa, FL
05.2023 - 04.2024
- Assist 50 or more members per day in English/Spanish Calls with professionalism
- Make note on each account for each call
- Transfer call if needed including Esco calls to supervisors
- Full verification of member with the expertise to multitask on updating any contact information needed per member request
- Payments on loans or credit cards making members aware of any fees involved
- Navigating members through Online Banking or Mobile App
- Use Client Central, OSI, Outlook, Teams, MOM, Footprint Ticket System, Cisco Finesse System, Microsoft Word, etc.
- Email and call back if necessary
- Open new accounts if members already have Checking/Savings with Financial Institution and/or Close accounts per member request
- Restrict/Unrestricted active cards & Issue members new cards when needed due to Card Fraud/Card Issues
- Give members any additional phone numbers needed to call other parties
- Promote donations & charity including surveys
Cashier
Burlington Coat Factory-Lakeland, FL
Lakeland, FL
03.2022 - 09.2022
- Treat customer with respect & with my 100% attention in English/Spanish
- Help customer with any questions they have regarding where a product may be located in the store and/or price check on an item
- Have the knowledge to check out and/or return merchandise for customer
- Organize and clean the store for closing
- Look up an item on the computer with the SKU number
Member Contact Center Representative
Publix Employees Federal Credit Union-Lakeland, FL
Lakeland, FL
06.2018 - 12.2019
- Provide excellent member experience showing understanding and patience towards their needs
- Verify member with the necessary questions
- Take calls in English & Spanish and answer politely
- Help the member as much as possible without transferring the call to another department or supervisor
- Place travel alerts with cards as well as verifying cards (blocked, fraud, not able to make a purchase)
- Make loan payments & transfer funds within different accounts
- Help member access online and mobile banking
- Order checks per member request
Education
High School Diploma -
McKeel Academy of Technology
Lakeland, FL05-2018
Skills
- Effective multitasking
- Detail-oriented data entry
- Stocking
- Retail sales
- Customer support expertise
- Office experience
- Banking operations knowledge
- Organizational time strategies
- Problem Solving with Clear professional correspondence
- Professional phone communication
- Skilled in weight management tasks
Languages
English and Spanish
Native or Bilingual
Timeline
Stock Associate
Ross Dress For Less-Lakeland, FL
11.2025 - 02.2026
Call Center Representative
GTE Financial Federal Credit Union-Tampa, FL
05.2023 - 04.2024
Cashier
Burlington Coat Factory-Lakeland, FL
03.2022 - 09.2022
Member Contact Center Representative
Publix Employees Federal Credit Union-Lakeland, FL
06.2018 - 12.2019
High School Diploma -
McKeel Academy of Technology
Additional Highlights
- Strong organizational skills and ability to multitask in fast-paced environments
- Recognized for outstanding customer service skills
- Have received multiple 5-star reviews for Call Center & Retail
- Willingness to work with needed schedule to fulfill company needs
- Fluent to talk, understand & write in both English & Spanish
- Proficient in different Call Center programs needed to fulfill customer's satisfactory (Ex: Teams, Outlook, OSI, Client Central, Footprint, Cisco, Microsoft Word, Online & Mobile Banking, Check Order, etc.)