Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Molina

San Antonio,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative Lead

TSI
06.2020 - Current
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Resolved account issues to build rapport and relationships with clients.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Assisted with preparing information required for quotes and addressed potential service concerns.
  • Investigated problems using multiple databases and applications to identify causes and optimal solutions using Oracle and Citrix retrieval

Daycare Assistant

Gold's Gym Kid's Club
01.2019 - 03.2020
  • Supported children's cognitive, social, and emotional development
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Met with parents about daily activities, positive developments and issues.

Customer Service Representative

Beltservice Corporation
01.2018 - 09.2018
  • Facilitated [Type] orders and completed accurate to meet aggressive deadlines.
  • Processed [Number] invoices each [Timeframe] and mailed documentation to clients.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Contacted clients to verify account information and maintain accuracy.
  • Entered orders into [Type] computer database system.
  • Implemented and developed customer service training processes.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Investigated and resolved accounting, service and delivery concerns.
  • Effective liaison between customers and internal departments.
  • Trained staff on operating procedures and company services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Communicated professionally with colleagues, freelancers and clients.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Associate of Applied Science - Public Health

North West Vista College
06.2023

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Excellent Communication
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Data Entry
  • Attention to Detail
  • Problem-Solving
  • Good Telephone Etiquette
  • Interpersonal Communication

Languages

Spanish

Timeline

Customer Service Representative Lead

TSI
06.2020 - Current

Daycare Assistant

Gold's Gym Kid's Club
01.2019 - 03.2020

Customer Service Representative

Beltservice Corporation
01.2018 - 09.2018

Associate of Applied Science - Public Health

North West Vista College

Similar Profiles

CREATE PROFILE
Gabriela Molina