Gabriela Morales Velez
Riverview,FL
Summary
Results-driven banking professional with experience in branch operations, relationship management, and customer service excellence. Expertise in supporting branch leadership, ensuring regulatory compliance, and fostering strong consumer and business relationships. Recognized for delivering tailored financial solutions that enhance customer satisfaction, streamline operational efficiency, and drive branch growth initiatives. Committed to leveraging industry knowledge and skills to contribute to organizational success and elevate client experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Relationship Banker
Bank OZK
Orlando, FL
09.2025 - 03.2026
- Support Branch Manager with daily operations, workflow oversight, and operational efficiency.
- Ensure compliance with Bank OZK policies, procedures, and regulatory standards.
- Build and manage strong consumer and business client relationships through personalized financial solutions.
- Support branch growth through referrals, community engagement, and business development activities.
Account Specialist III (Supervisor)
JPMorgan Chase
Heathrow, FL
02.2025 - 09.2025
- Managed complex customer interactions and escalations while maintaining service excellence.
- Ensured accurate documentation, regulatory compliance, and operational consistency.
- Balanced competing priorities in a fast-paced banking environment.
Associate Banker, ME (Market Expansion)
JPMorgan Chase
Orlando, FL
08.2023 - 02.2025
- Processed daily banking transactions including deposits, withdrawals, payments, and account maintenance.
- Educated clients on digital banking tools to increase adoption and customer independence.
- Identified customer needs and referred appropriate consumer banking solutions.
Education
A.A. - Coursework
Valencia College
Kissimmee, FL2020
A.A. - Coursework
Miami Dade College
Hialeah, FL2020
High School Diploma -
Victory Charter School
Kissimmee, FL2020
Skills
- Relationship Banking
- Branch Operations
- Regulatory Compliance
- Customer Experience
- Sales Support
- Business Development
- Risk Management
- Community Engagement
- Cash flow analysis
- Cash handling
- Teller support
Certification
- NMLS # 2769354
Languages
Fluent in English & Spanish
Timeline
Senior Relationship Banker
Bank OZK
09.2025 - 03.2026
Account Specialist III (Supervisor)
JPMorgan Chase
02.2025 - 09.2025
Associate Banker, ME (Market Expansion)
JPMorgan Chase
08.2023 - 02.2025
A.A. - Coursework
Valencia College
A.A. - Coursework
Miami Dade College
High School Diploma -
Victory Charter School
Additional Strengths
- Detail-oriented
- Highly adaptable
- Strong communication skills
- Customer-focused
- Team-oriented