Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Mulato Barragan

Lehi,UT

Summary

High-energy Call Center Representative offering top skills in call control and customer relationship management. Smoothly handles high volume of inbound and outbound calls with maximum performance and service quality. Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.

Overview

29
29
years of professional experience

Work History

Claims Assistant

Optum Financial
08.2024 - Current
  • Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
  • Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
  • Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
  • Maintained strong relationships with service providers for seamless coordination during claim resolutions.

Data Entry Clerk

ERCspecialists
08.2022 - 07.2024
  • Checked source documents against entered data to ensure accuracy.
  • Followed up on pending tasks until completion.
  • Scanned documents into appropriate databases for storage purposes.
  • Verified accuracy and completeness of data entry into the database system.

Call Center Representative

Borrego Health
10.2015 - 07.2022
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Verify Insurance eligibility prior registration
  • Follow HIPPA regulations

Medical Records Clerk

Arch Health Partners
11.2008 - 08.2012
  • Provided training to staff members on proper documentation techniques for medical records.
  • Retrieved patient medical records in response to requests from authorized personnel.

Medical Records Clerk

North county Health Services ( True Care)
10.2002 - 08.2008
  • Kept all files secure and confidential to protect the patients and comply with HIPAA and internal requirements
  • Maintained well-organized and efficient medical records system, quickly filing and retrieving files for clinical team members.

Quality Control Inspector

Compass Manufacturing
06.1996 - 12.2000
  • Established final inspection procedure and matched job specifications

Education

High School Diploma - English and Science

San Jose High School
San Jose, California
07-1992

Medical Terminology -

ROP Adult School
Vista, California

Skills

  • Spanish and English Fluency
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs

Timeline

Claims Assistant

Optum Financial
08.2024 - Current

Data Entry Clerk

ERCspecialists
08.2022 - 07.2024

Call Center Representative

Borrego Health
10.2015 - 07.2022

Medical Records Clerk

Arch Health Partners
11.2008 - 08.2012

Medical Records Clerk

North county Health Services ( True Care)
10.2002 - 08.2008

Quality Control Inspector

Compass Manufacturing
06.1996 - 12.2000

Medical Terminology -

ROP Adult School

High School Diploma - English and Science

San Jose High School

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