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Consumer Experience Warranty Coordinator

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Associate Principal Engineer

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Professional fraud analyst equipped to identify and mitigate financial risks. Demonstrates strong analytical skills, critical thinking, and problem-solving abilities. Known for effective collaboration, adaptability, and delivering reliable results. Proficient in fraud detection, data analysis, and regulatory compliance.

Over 5 years of experience in influencer marketing with a focus on operational management and strategic partnerships. Demonstrated ability to lead teams in surpassing performance targets while implementing data-driven strategies to boost brand visibility and efficiency. Expertise in financial oversight, cross-functional collaboration, and addressing complex operational challenges.

Customer Service and Social Media Specialist with over six years of experience supporting leading brands in retail, fashion, and tech.

Skilled in managing 100+ daily cases through CRM systems including Salesforce, Zendesk, and Shopify while maintaining a 95%+ customer satisfaction rate.

Experienced in SOP creation, team training, and escalation handling that improved response times by 20% and increased customer retention. Strong ability to translate social media engagement into long-term customer loyalty while meeting service-level agreements (SLAs).

Driven Retail Keyholder with comprehensive knowledge in retail operations, customer service, and sales. Strong skills in team leadership, inventory management, and merchandising strategies. Known for ability to improve store performance and enhance consumer experience through effective communication and problem-solving abilities. In previous roles, made significant contributions to boosting sales revenue and maintaining high standards of store presentation.

ESL Instructor with expertise in lesson planning and technology integration. Demonstrated ability to enhance student engagement and language acquisition through collaborative teaching methods. Proven track record of implementing differentiated instruction to meet diverse learner needs.

Dynamic marketing and e-commerce professional with a B.S. in Marketing, offering extensive expertise in executing successful product launches, strategic promotional planning, and comprehensive market analysis. Proven track record in developing innovative sales strategies and optimizing product listings to enhance visibility while driving customer engagement through tailored support initiatives. Adept at fostering collaboration across teams, contributing to significant brand growth in both digital and traditional marketing channels. Committed to leveraging data-driven insights to elevate brand presence and achieve key business objectives, ensuring alignment with evolving market trends and consumer needs.

Compassionate and dedicated Certified Nursing Assistant almost 3 years of hands-on experience providing quality care in fast-paced healthcare environments. Holds active RNA, BLS, and NIHSS certifications. Currently new graduate RN from Mt. San Antonio College. Seeking to contribute strong clinical and patient care skills to a dynamic healthcare team.

Dynamic and disciplined professional with a strong background in the Marine Corps as an Infantry Rifleman, excelling in weapons handling and military discipline. Proven leadership as a Police Explorer, fostering team collaboration and training initiatives. Committed to maintaining peak physical fitness and delivering exceptional project management results under pressure.

Well-trained Service Advocate with over 12 years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances. Personable Service Advocate with passion for providing exceptional customer and personal service in Health industry. Friendly and understanding to professionally handle complaints and resolve issues. First-rate interpersonal and decision-making talents. Organized Service Advocate with talents in quickly assessing issues and coordinating effective solutions despite any obstacles. Strong Health Insurance knowledge to multi-task in a fast-paced environment. Passionate Compliance, Project, Analisys with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.

Senior Claims Benefits Analyst with deep knowledge of benefits and medical claims industry. Solid abilities in developing objectives and strategies for various cafeteria and voluntary benefits. Excellent skills compiling, coding, categorizing and auditing information to process claims and administer benefits.

Jessica Castillo

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Overview

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Claims and escalations advocate

Merchandise Customer Assistance

Sales support Associate

Sales support Lead

Customer Service Advocate

Sales support Associate

Education

high school diploma -

Skills

Timeline

Claims and escalations advocate

Merchandise Customer Assistance

Sales support Associate

Customer Service Advocate

Sales support Lead

Sales support Associate

high school diploma -

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