Gabriela Munoz
San Antonio,TX
Summary
Desire to improve both product knowledge, sales techniques and analytical skills to increase proficiency in sales. Consistently seeking new challenges to promote career growth, maintaining well-stocked/organized stations ready for any needs necessary. Exceeds customer expectations by providing friendly and attentive service tailored to customer's preferences. Collaborative, diligent and efficient at prioritizing and handling simultaneous tasks to promote positive professional experiences. Self challenged, dedicated, confident salesperson with 6 years experience in customer service while supporting teammates and managers. Expert in finding solutions, prioritizing guest needs and stepping in to help sales employees during busy hours with our sales goals. New opportunities are my ways to become the best version in my strong ethics to society.
Overview
4
4
years of professional experience
Work History
RN
Elan Assisted Living
05.2023 - 11.2023
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Provided emotional support to patients and their families.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
- Evaluated patient histories, complaints, and current symptoms.
Housekeeping Room Attendant
Holiday Inn
03.2022 - 12.2022
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Call Center Advisor
ReconMR
02.2021 - 09.2021
- Participated in ongoing professional development programs to stay current with industry trends and best practices.
- Delivered comprehensive product knowledge to assist customers in making informed decisions.
- Managed high call volumes, maintaining professionalism under pressure while providing accurate information.
- Provided constructive feedback during team meetings, fostering a culture of continuous improvement.
- Maintained a calm demeanor even during challenging circumstances, exemplifying emotional intelligence as a Call Center Advisor.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion, and access to services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Sales Associate
Michel’s Perfume Shoppe
01.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Persuade customers into buying a number of products to reach sales goal number.
- Compete with other store locations.
- Provide knowledge of each fragrance we held in the store.
- Clean windows, mop floors and sanitize bottles after closing.
Education
Diploma - Academics
Foy Moody
1818 Trojan Dr. Corpus Christi, TX. 7841606.2017
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Mopping floors
- Waste disposal
- Chemical Handling
- Maintenance Coordination
- Cleaning techniques
- Folding clean laundry
- Bathroom maintenance
- Dusting surfaces
- Time Management
- Multitasking and Prioritizing
- Room Maintenance Scheduling
- Bilingual
- Problem solving
- Attention to detail
- Computer software
- Leadership
- Patient care
- Empathy
- Stress management
- Adaptability
- Organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
RN
Elan Assisted Living
05.2023 - 11.2023
Housekeeping Room Attendant
Holiday Inn
03.2022 - 12.2022
Call Center Advisor
ReconMR
02.2021 - 09.2021
Sales Associate
Michel’s Perfume Shoppe
01.2020 - 01.2021
Diploma - Academics
Foy Moody