Gabriela Munoz
Cleveland,TX
Summary
Dynamic Assistant Service Manager at HEB with a strong focus on customer service and team development. Proven ability to enhance workflow efficiency and train staff effectively. Bilingual in English and Spanish, I excel in problem solving and multitasking, ensuring a reliable and organized environment that consistently meets customer needs. Encouraging for team building, leading and motivating, as well as excellent customer relations aptitude and relationship building skills. Proficient in using independent decision making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Service Manager
HEB
08.2021 - 06.2025
- Assisted in managing daily operations to ensure exceptional customer service standards.
- Supported team in executing inventory management processes, enhancing product availability and organization.
- Collaborated with staff to streamline communication between departments, improving workflow efficiency.
- Trained new employees on service protocols, fostering a knowledgeable and effective team environment.
- Always kept our friendly customers/partners happy.
Education
Graduate Certificate -
06.2021
Skills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Team building expertise
- Strong leadership
- Positive attitude
- Time management
- Problem-solving
- Reliable and responsible
- Multitasking and organization
- Trustworthy and honest
- Coaching and mentoring
- New employee hiring
- Bilingual English & Spanish
I enjoy baking. Also, I found a new hobby which is fishing.
Before working for HEB, I had a previous job working for lumber going towards Coldspring.. Assist in loading and unloading materials from trucks or production lines, use saw operators, equipment operators, millwrights and much more…
Timeline
Assistant Service Manager - HEB
08.2021 - 06.2025
Cleveland High School - Graduate Certificate,
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