GABRIELA MYERS
Tampa,FL
Summary
Dynamic sales and billing professional with a proven track record at Spectrum, enhancing client satisfaction and sales revenue through expert upselling and resolution of billing discrepancies. Excelled in interpersonal communication and sales expertise, significantly improving operational efficiency and customer service. Demonstrates exceptional problem-solving abilities and team leadership, driving process improvements and revenue recovery.
Overview
10
10
years of professional experience
Work History
Sales Representative
Spectrum
02.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Informed customers of promotions to increase sales productivity and volume.
- Met existing customers to review current services and expand sales opportunities.
Billing Specialist
EMSI
04.2021 - 01.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maximized revenue potential by identifying and resolving under-billed accounts.
SR. ASSISTANT OUTSOURCING INF
Coram Specialty Infusion Services
10.2014 - 02.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Optimized revenue recovery through consistent identification and resolution of underpayments or denials.
- Contributed to process improvement initiatives aimed at increasing operational efficiency within the revenue cycle management team.
- Provided exceptional customer service, addressing patient inquiries about their account status and payment options promptly and professionally.
Education
Associate of Applied Science - Business Administration And Management
Community College of Denver
Denver, CO04-2007
Skills
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Price quote preparation
Product Knowledge
- Team Leadership
- Problem-solving abilities
- Multitasking Abilities
- Conflict Resolution
- Processing payments
- Problem-solving aptitude
Languages
Spanish
Full Professional
Timeline
Sales Representative
Spectrum
02.2023 - Current
Billing Specialist
EMSI
04.2021 - 01.2023
SR. ASSISTANT OUTSOURCING INF
Coram Specialty Infusion Services
10.2014 - 02.2020
Associate of Applied Science - Business Administration And Management
Community College of Denver
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