Hi, I’m
Gabriela N. Rodriguez de Jesus
Philadelphia
Summary
Dynamic professional with robust administrative expertise and fluency in Spanish. Conducted client assessments and optimized case evaluations, resulting in improved service delivery. Demonstrated capability in training staff and promoting collaboration, ensuring compliance and efficiency in grant management. Skilled in problem-solving and maintaining organized case files for effective attorney review.
Overview
13
years of professional experience
Work History
HIAS PennsylvaniaPhiladelphia
Intake Paralegal
10.2024 - Current
Job overview
- Conducted intake interviews to assess new and prospective clients' needs and eligibility for legal services.
- Managed email referrals from partner organizations, ensuring timely communication and case evaluation.
- Coordinated follow-ups with prospective clients and provided referral information for cases deemed ineligible.
- Compiled and organized client documents and information for efficient attorney review.
HIAS PennsylvaniaPhiladelphia
Social Service Administrative Assistant and Compliance Specialist
10.2021 - 12.2024
Job overview
- Supported the submission of invoices for federal grants, ensuring timely and accurate processing.
- Conducted data entry and compliance checks for state-level grants, maintaining regulatory standards.
- Tracked grant funding and budgets, providing detailed financial oversight and reporting.
- Trained staff on new processes and procedures, enhancing team efficiency and compliance adherence.
HIAS PennsylvaniaPhiladelphia
Receptionist
06.2019 - 10.2021
Job overview
- Served as the primary liaison between the organization, clients, and funders, ensuring seamless communication and collaboration.
- Managed client and colleague communications by triaging requests to prioritize and address inquiries effectively.
- Demonstrated cultural sensitivity and adaptability when interacting with individuals from diverse backgrounds, fostering positive relationships.
NordstromKing Of Prussia
Customer Service Representative
03.2015 - 06.2019
Job overview
- Resolved customer inquiries by providing detailed information on products and services, enhancing customer satisfaction.
- Improved customer satisfaction through expert conflict resolution and addressing concerns effectively.
- Processed online orders for in-store pickup, ensuring efficient service and customer convenience.
NordstromClackamas
Loss Prevention Officer
11.2017 - 03.2019
Job overview
- Conducted camera surveillance and compiled police reports to support security operations and incident resolution.
- Ensured comprehensive safety measures for employees and customers by implementing effective security procedures.
- Trained employees on security and safety protocols to enhance store safety for both staff and customers.
NordstromPortland
Merchandise Receiver and Stock Handler
09.2015 - 11.2017
Job overview
- Adhered to security protocols to efficiently receive nightly merchandise deliveries and safeguard inventory.
- Conducted thorough quality inspections of incoming merchandise to ensure readiness for the sales floor.
- Applied security ties and tags to merchandise to deter theft and maintain store integrity.
NordstromSan Juan
Barista
02.2015 - 09.2015
Job overview
- Cultivated strong relationships with clients to enhance service quality and customer satisfaction.
- Collaborated with upper management to maintain consistent, high-quality customer service.
- Mastered comprehensive knowledge of menu items, including preparation methods and quality standards.
Asere Cubano KitchenSan Juan
Kitchen Expeditor
10.2014 - 02.2015
Job overview
- Facilitated seamless communication between management, staff, and customers to expedite service and enhance client satisfaction.
- Maintained comprehensive knowledge of menu items, including preparation methods and quality standards, to ensure optimal service delivery.
- Ensured adherence to quality standards in taste, appearance, and presentation by maintaining detailed knowledge of menu offerings.
Chaika Camp, Sunshine Project, AIESECMoscow
ESL Teacher
07.2014 - 08.2014
Job overview
- Cultivated positive student-teacher relationships and collaborated with parents daily to enhance student learning.
- Implemented diverse English teaching methods and techniques to effectively support student development.
- Fostered a supportive learning environment by maintaining strong communication with students and parents.
Café PoéticoSan Juan
Barista
09.2012 - 07.2014
Job overview
- Fostered professional relationships with clientele to deliver exceptional service and enhance customer satisfaction.
- Collaborated effectively with upper management to uphold consistent, high-quality customer service standards.
Education
Pennsylvania State UniversityUniversity Park, PA
B.A. from Political Science
05-2025
Madame Luchetti HighschoolSan Juan, Puerto Rico
Highschool
Skills
- Leadership
- Spanish fluency
- Administrative skills
- Teaching and training
- Translation services
- Analytical skills
- Research capabilities
- Lawlogix expertise
- Microsoft Office suite
- Google Workspace proficiency
- Typing speed 60 wpm
- Interpersonal communication
- Flexibility and adaptability
- Problem-solving skills
- Effective communication
- Team collaboration
- File and records management
- Case file organization
Affiliations
Board Member and Treasurer October 2021 - Present
6thPennsylvania Regiment, Philadelphia, PA
Educate the public on the history of the revolutionary war, 18th century life, and the role of women during the war.
Prepare treasurer’s reports, attend board meetings, and assist with event coordination and planning for the year.
Email communication with membership to maintain engagement and participation.
Historical Interpreter April 2022 - Present
Regimiento Fijo de Puerto Rico San Juan, Puerto Rico
Educate the public on the history of the 1797 Brittish invasion of Puerto Rico, 18th century life, and the life of women the late 18th century Caribbean.
Assist in communication and organization with leadership and Puerto Rico National Park Rangers.
Adhere to and uphold National Park safety rules and regulation
Co-Founder September 2019 - December 2022 Philly Boricuas, Philadelphia, PA
Received and distributed aid donations for Puerto Rico Earthquake Relief. Developed and Assisted with Fundraising and outreach initiatives.
Created community liaisons and coalitions with other community groups. Organized Political Education events and townhalls.
Designed and managed the website.
Co-Founder September 2017 - December 2017 Oregon x Puerto Rico, Portland, Oregon
Received and distributed aid donations for Puerto Rico Hurricane Relief. Assisted with Fundraising.
Student Activist November 2016 - January 2017 Portland State Student Union, Portland State University
Advocated for diversity and inclusion on campus
Actively participated by sharing successes and challenges, brainstorm organizing strategies and campaign tactics, and identified resources or other needs to enhance activism.
Vice President/Coordinator September 2013 - July 2015 Department of Outgoing Exchange, AISEC Puerto Rico
Universidad Sagrado Corazon
Promoted volunteer abroad programs to students on campus.
Assisted, prepared and oriented students for their overseas experience.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Russian
Elementary
Arabic
Elementary
References
References available upon request.
Timeline
Intake Paralegal
HIAS Pennsylvania
10.2024 - Current
Social Service Administrative Assistant and Compliance Specialist
HIAS Pennsylvania
10.2021 - 12.2024
Receptionist
HIAS Pennsylvania
06.2019 - 10.2021
Loss Prevention Officer
Nordstrom
11.2017 - 03.2019
Merchandise Receiver and Stock Handler
Nordstrom
09.2015 - 11.2017
Customer Service Representative
Nordstrom
03.2015 - 06.2019
Barista
Nordstrom
02.2015 - 09.2015
Kitchen Expeditor
Asere Cubano Kitchen
10.2014 - 02.2015
ESL Teacher
Chaika Camp, Sunshine Project, AIESEC
07.2014 - 08.2014
Barista
Café Poético
09.2012 - 07.2014
Pennsylvania State University
B.A. from Political Science
Madame Luchetti Highschool
Highschool
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