Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Padilla

Denver,CO

Summary

Motivational Team Leader skilled in creating and following production schedules. Dedicated to employee safety and proactive assignment, schedule and personnel management. Seeks opportunity to secure a position with an organization that will capitalize using my abilities as a conscientious, hardworking, dedicated professional.

Overview

16
16
years of professional experience

Work History

Associate Team Lead

Whole Foods Market Inc
Denver, CO
11.2017 - Current
  • Organize and conduct regular team meetings to review performance, set objectives and discuss strategies for improvement for 36 team members.
  • Ensure compliance with company policies, procedures, and quality standards and team productivity.
  • Maintain a positive work environment by encouraging collaboration among team members and multiple departments.
  • Respond quickly to customer inquiries, concerns, or complaints in a professional manner.
  • Participate in cross-functional projects aimed at improving overall business operations such as donation programs.
  • Perform opening duties such as counting money in register drawers, reconciling receipts with sales totals, deposits and up to $1600 loan withdrawals.
  • Create weekly schedules for 36 staff members based on customer demand and traffic patterns within the hourly budget provided.
  • Resolve conflicts between customers or between customers and employees in a professional manner.
  • Handle up to 20 cash register operations including deposits, withdrawals, refunds, exchanges.
  • Complete thorough opening, closing and shift change functions to maintain operational standards each day.

Spa Manager & Esthetician

Elite Day Spa And Salon
Lakewood, CO
09.2008 - 07.2018
  • Managed daily operations of the day spa: appointment setting and cancellations, payments and bookkeeping.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Ensured adherence to health codes and safety regulations in the facility.
  • Planned special events such as promotional activities and product launches.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Kept detailed records of client visits, treatments performed, and product purchases.
  • Provided facial treatments such as cleansing, exfoliation, extractions, massage, waxing and peels for over 10 clients a day.

Education

Certificate of Esthetics - Esthetics

Marquis Institute Aveda
Denver
04-1996

Some College (No Degree) - Business

Red Rocks Community College
Denver, CO

Skills

  • Coaching and Mentoring
  • Overtime Management
  • Complaint resolution
  • Quality Improvement
  • Team Supervision
  • Shift Scheduling
  • Client Service
  • Cash Handling
  • Safety Procedures
  • Performance Evaluations
  • Onboarding and Orientation
  • Bilingual

Timeline

Associate Team Lead

Whole Foods Market Inc
11.2017 - Current

Spa Manager & Esthetician

Elite Day Spa And Salon
09.2008 - 07.2018

Certificate of Esthetics - Esthetics

Marquis Institute Aveda

Some College (No Degree) - Business

Red Rocks Community College

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Gabriela Padilla