- Cooking
- Enjoy participating in reading/learning for overall physical and mental well-being
- Gardening
- Knitting and Crocheting
- Community Cleanup
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Music
- Animal Care
Khoreen Caisse
Toledo
Summary
Dynamic professional with a proven track record at H&R Block, excelling in process improvement and team motivation. Skilled in financial reporting and complaint resolution, I have successfully implemented strategies that enhanced operational efficiency and elevated customer satisfaction. Committed to fostering a collaborative environment and driving team success through effective coaching and mentoring.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Team Lead
H&R Block
12.2022 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Drive-Thru Cashier
Chick-fil-A
09.2025 - 01.2026
- Took orders at drive-thru and accurately processed payments to provide guests with great service.
- Maintained accurate records of transactions following company procedures.
- Resolved problems with orders quickly and offered refund or replacement.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Balanced cash drawer at beginning and close of shift.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Upsold additional products and services to customers to boost sales.
- Assisted customers with menu items and accurate order fulfillment.
- Maintained clean, tidy and orderly work station to uphold company standards.
Merchandise Associate
Krazy Bins
05.2025 - 11.2025
- Designed displays to deliver interactive, engaging, and
- Updated pricing and signage to complete product displays and educate customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Rotated manufacturer products.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Created attractive displays to promote items.
- Used pallet jacks to move and position merchandise.
- Greeted, serviced, and thanked all customers.
- Updated signage and price tags to reflect current sales.
- Verified products appeared at correct locations in proper quantities.
Schedule Coordinator
HLH Orthodontics
09.2024 - 02.2025
- Set schedules for 10 staff by planning and designating shifts and hours.
- Flagged potential issues by monitoring timelines.
- Updated management and clients on progress of production.
- Maintained accurate records and handled purchase orders.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Package Handler
UPS
09.2024 - 01.2025
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Assembled, sealed, and loaded packages into correct trucks.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed safety regulations to maintain safe work environment.
Assistant Manager
Walgreens
03.2022 - 06.2023
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Manager
Burger King
06.2017 - 03.2022
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
Five Guys
10.2017 - 08.2021
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
BBA - Business Administration And Management
Harvard Business School
Online06-2028
Certificate - Bookkeeping
Intuit ProAdvisor Academy
Online02-2026
Certificate - QuickBooks
Intuit ProAdvisor Academy
Online02-2026
Associate of Applied Science - Applied Psychology
Westfield State University
Westfield, MA05-2021
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MA06-2017
Skills
- Sales and marketing
- Stakeholder management
- Coaching and mentoring
- Financial acumen
- Coaching
- Mentoring
- Complaint resolution
- Employee evaluation
- Work Planning and Prioritization
- Team assessment
- Telemarketing expertise
- Problem-solving
- Process improvement
- Team Check-ins
- Team motivation
- Risk management
- Account management
- Documentation and reporting
- Overseeing daily activities
- General ledger maintenance
- Financial statements expertise
- A/P and A/R
- Tax document preparation
- Accounting
- Quickbooks
- Quicken expertise
- SAP
- Business development
- Accounts payable management
- Financial reporting
- Tax preparation
- Accounts payable specialist
- Foodservice standards
- Food presentation
- Inventory storage
- POS operation
- Point-of-sale system operation
- Restaurant management
- Food safety compliance
- Dish preparation
- Cutting and slicing techniques
- Ingredient inspection
- Customer response
- Money handling
- Late-night shift availability
- Safe food handling
- Accustomed to shift work
- Upselling and cross selling
- Fast and efficient service worker
- Meal preparation
- Truck loading
- Product packing
- Pallet building
- Material storage
- Radio frequency equipment expertise
- Package unloading
- Inventory control procedures
- Delivery verifications
- Material stacking
- Hand truck operation
- Talent management
- Persuasive sales techniques
- Work authorizations
- Portfolio review
- Department reset
- Sales expertise
- Stock replenishment
- POS system operation
- Store opening and closing
- Retail merchandising expertise
- Inventory audits
- Barcode scanning
- Unemployment claims management
- Staffing optimization
- HR leadership
- Recruitment
- Labor law compliance
- Recordkeeping
- Regulatory compliance
- Onboarding and orientation
- Training development
- Succession planning
- Human resources operations
- Compensation structuring
- Policy enforcement
- New employee orientation
Certification
- Certified Bookkeeper, Intuit - Feb. 2026
- Certified ProAdvisor, Intuit - Feb. 2026
Interests
Timeline
Drive-Thru Cashier
Chick-fil-A
09.2025 - 01.2026
Merchandise Associate
Krazy Bins
05.2025 - 11.2025
Schedule Coordinator
HLH Orthodontics
09.2024 - 02.2025
Package Handler
UPS
09.2024 - 01.2025
Associate Team Lead
H&R Block
12.2022 - Current
Assistant Manager
Walgreens
03.2022 - 06.2023
Assistant Manager
Five Guys
10.2017 - 08.2021
Assistant Manager
Burger King
06.2017 - 03.2022
BBA - Business Administration And Management
Harvard Business School
Certificate - Bookkeeping
Intuit ProAdvisor Academy
Certificate - QuickBooks
Intuit ProAdvisor Academy
Associate of Applied Science - Applied Psychology
Westfield State University
High School Diploma -
Chicopee Comprehensive High School