Miguel Garcia

Essential Duties and Responsibilities:

• Collaborated with management team to develop strategies for improving overall gaming experience based on customer feedbacks
• Developed standardized procedures for diagnosing common issues in different types of arcade games for efficient problem-solving
• Mentored and coached team members on effective communication techniques, conflict resolution, and problem-solving skills
• Managed escalated customer issues promptly and effectively, ensuring timely resolution while maintaining positive relationships with customers
• Trained new hires on company policies & procedures as well as best practices for delivering excellent customer service
• Collaborated with cross-functional teams to identify process improvements and implement solutions that enhanced the overall customer experience
• Performed routine maintenance and repairs on arcade machines, ensuring optimal functionality and customer satisfaction
• Provided technical support to customers regarding game operation instructions and troubleshooting tips
• Diagnosed and resolved technical issues with arcade games, including troubleshooting electrical systems, circuit boards, and mechanical components
• Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines

• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.
• Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

• Worked closely with management to develop targeted marketing campaigns that attracted new clientele and expanded market share.
• Implemented creative merchandising strategies that enhanced product visibility and improved overall store aesthetics.
• Conducted regular product demonstrations, engaging customers and effectively showcasing the benefits of our offerings.
• Acted as a mentor to new associates, providing guidance on sales techniques and best practices which led to their accelerated success within the organization.