Maiya Toulze
Hayward,CA
Summary
Dynamic Cashier and long-term Sales Associate at Round One Entertainment with a proven track record in customer service and cash handling. Recognized for enhancing customer satisfaction through effective issue resolution and building lasting relationships. Committed to maintaining high standards of professionalism and reliability while training new team members to uphold service excellence.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
1
1
year of professional experience
Work History
Cashier and Sales Associate
Round One Entertainment
07.2024 - Current
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer and balanced registers daily.
- Collaborated with team members to improve service speed and quality.
- Ensure the safety of customers when engaging with bowling lanes
- Trained new associates on operational procedures and customer service standards.
- Handled customer complaints professionally, ensuring satisfaction and retention.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Science - Administration of Justice
01-2027
High School Diploma -
06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Order taking
- Professionalism and courtesy
- Issue resolution
Timeline
Cashier and Sales Associate - Round One Entertainment
07.2024 - Current
Chabot College - Associate of Science, Administration of Justice
Mt Eden High School - High School Diploma,