Brianna Ogle
Oak Hill,FL
Summary
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with 10+ years of restaurant experience and drive for performance in all areas.
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
Focused cook with expertise preparing meals for customers in busy food establishments. Versatile professional with experience in food safety, supply management and plating. Courteous with excellent multitasking and presentation skills.
Ethical and talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 2+ years of experience in quickly resolving retail issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Cashier Sales Associate
Dollar Tree
Muskegon, MI
11.2015 - 03.2016
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Monitored all product availability in store, on shelves and in orders to accurately answer customer questions
- Managed all product returns professionally and quickly to maintain customer satisfaction
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Properly verified customer identification for alcohol or tobacco purchases
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Maintained flexibility to work varied schedule, including nights and weekends
- Stayed up to date on current item discounts to support promotions
- Worked closely with front-end staff to assist customers
- Cross-trained in cashier and stock roles in order to provide skilled backup for team members
- Learned roles of other departments to provide coverage and keep store operational
- Greeted incoming customers and provided personable and knowledgeable service
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Helped customer locate and select appropriate merchandise throughout store
- Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting up to 75 lbs
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Trained new team members in cash register operation, stock procedures and customer service
- Received and inspected shipments to complete timely merchandising updates
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
- Counted product stock to maintain inventory records
Baker
Russ' Restaurants
Muskegon, MI
05.2012 - 08.2014
- Monitored equipment during operations and calibrated settings to maintain optimal temperatures and speeds
- Maintained correct settings for temperature, humidity and pressure during processing to consistently produce high-quality products
- Measured raw materials and finished products to document transactions produce accurate inventory data
- Monitored cooking completion times for efficient use of ovens and other equipment
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods
- Created attractive dessert trays for catering events
- Controlled spoilage by generating turn movement and maintaining monthly inventory
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging
- Maintained safe and sanitary area by checking food products' temperature and freshness
- Measured, mixed and prepped raw materials according to company specifications and recipes
Waitress Cook Cashier
Russ' Restaurants
Muskegon, MI
03.2002 - 08.2014
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Explained preparation of various menu items, describing ingredients and cooking methods to customers
- Minimized customer wait times by efficiently taking and filling over 50 orders each day
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
- Assisted kitchen staff with food counts by determining number of items required for complete service
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Answered phones politely and promptly, accurately recording and confirming reservations
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Greeted newly seated guests quickly and efficiently
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Managed closing duties, including restocking items and reconciling cash drawer
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Calculated charges, issued table checks and collected payments from customers
Education
Vocational Training - Foods And Hospitality Vocational
Muskegon High School
Muskegon, MI 09.2001 - 05.2002
High School Diploma - Basic
Orchard View High School
Muskegon, MISome College (No Degree) - Managerial Economics
Baker College
Muskegon, MISkills
- Strong communication skills
- Opening and closing duties
- Professional telephone manner
- Kitchen safety
- Weights and measures
- Sanitation and cleanliness
- Solid problem solver
- Inventory management
- Credit and cash transactions
- Flexible schedule
- Basic clerical knowledge
- Excellent multi-tasker
- Cheerful and energetic
- Employee training
- Detail-oriented
- Cash handling
- Customer service
- Point of sale operation
- Product knowledge
- Conflict resolution
- Loss prevention
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Basic math
- Customer relations
- Sales transactions
- Guest inquiries
- Cash drawer balancing
- Staff training
- POS systems
- ID verification
- Cleaning and sanitizing
- Credit card processing
- Customer assistance
- Ordering and stocking
- Reliability and punctuality
- Cash handling and management
- Professionalism and courtesy
- POS system operations
- Time management skills
- Safety compliance
- Machine programming
Certification
- ServSafe certified
Timeline
Cashier Sales Associate
Dollar Tree
11.2015 - 03.2016
Baker
Russ' Restaurants
05.2012 - 08.2014
Waitress Cook Cashier
Russ' Restaurants
03.2002 - 08.2014
Vocational Training - Foods And Hospitality Vocational
Muskegon High School
09.2001 - 05.2002
High School Diploma - Basic
Orchard View High School
Some College (No Degree) - Managerial Economics
Baker College