Shea Avery
Houston,Texas
Summary
Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.
Overview
11
11
years of professional experience
Work History
Cashier Sales Associate
Walgreen Co
11.2015 - Current
- Inspected restrooms for cleanliness and availability of supplies multiple times per shift.
- Answered multiple line phone system for facility and responded to questions regarding pricing and services.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained flexibility to work a varied schedule that included nights and weekends.
- Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting.
- Greeted incoming customers and provided personable and knowledgeable service.
- Liaised with team members throughout the store to promote upkeep efforts.
- Presented a friendly and positive attitude while communicating clearly with customers and colleagues.
- Communicated information to customers about product quality, value and style.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Worked as a team member to provide the highest level of service to customers.
- Kept the showroom clean and maintained neat, orderly product displays.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Built and maintained effective relationships with peers and upper management.
- Processed all sales transactions accurately and in a timely fashion.
- Maintained friendly and professional customer interactions.
- Shared product knowledge with customers while making personal recommendations.
- Processed shipments and maintained organized stock shelves.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Described use and operation of merchandise to customers.
- Received and processed cash and credit payments for in-store purchases.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Sales Associate
Walmart
03.2013 - 01.2014
- Provided expert product and service information.
- Organized and displayed items in visually appealing manner.
- Listened to customer needs and preferences to provide accurate advice.
- Built and maintained effective relationships with peers and upper management.
- Evaluated and processed customer returns and helped customers make alternate sections.
- Set aside merchandise for on-hold reservations.
- Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Completed purchases with cash, credit and debit payment methods.
- Met incoming customers and provided immediate assistance.
- Assisted customers with selection of products and services.
- Provided customers with thorough information on product care and use.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Placed special orders and called other stores to find desired items.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Remained apprised of emerging trends in technology devices and products and provided informative customer service to assist in product selection.
- Assisted customers with product selection, sales, and returns.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Recommended merchandise based on customer needs.
- Assessed customer needs and found products suited to budget and preferences.
- Worked flexible schedule to accommodate changing customer levels.
- Operated a cash register to process cash, check and credit card transactions.
- Sustained safety protocols while ensuring proper, cost-effective and safe handling equipment and material usage.
Education
High School Diploma -
Wilmer T. Hall Center for Education
15014 Aldine Westfield Rd Houston, TX 770322012
Skills
- Basic clerical knowledge
- Barcode scanning
- Payment processing
- Approachable
- Dedicated team player
- Time management
- Strong communication skills
- Cash handling accuracy
- Flexible schedule
- Typing speed 56 WPM
- Cheerful and energetic
- Flexible
Timeline
Cashier Sales Associate
Walgreen Co
11.2015 - Current
Sales Associate
Walmart
03.2013 - 01.2014
High School Diploma -
Wilmer T. Hall Center for Education